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Table of Contents

Chapter 1) Administration and Governance

Chapter 2) The One-Stop (Job Center) Delivery System

  • 2.1 Comprehensive Job Center Requirements and Standards of Service
  • 2.2 One-Stop Delivery System
  • 2.3 Structure of the One-Stop Delivery System
  • 2.4 Memorandum of Understanding (MOU) for the One-Stop Delivery System
  • 2.5 One-Stop Operators (OSO)
  • 2.6 Job Center Branding

Chapter 3) Program Funding and Grants Management

  • 3.1 WIOA Allocation Process
  • 3.2 Modification of Grants
  • 3.3 Transfer of Funds
  • 3.4 Termination of Grants
  • 3.5 Grant Closeout

Chapter 4) Fiscal Management

  • 4.1 Access, Retention and Custodial Requirement for Records
  • 4.2 Standards for Financial Management System
  • 4.3 Reporting Requirements
  • 4.4 Cash Management and Invoicing Standards
  • 4.5 Cost Categories and Allowable Activities
  • 4.6 Program Income
  • 4.7 Sub grantee Monitoring
  • 4.8 Procurement Standards
  • 4.9 Property Management Standards
  • 4.10 Audit and Audit Resolutions
  • 4.11 Debt and Debt Collection
  • 4.12 General Principles Affecting Allow ability of Costs
  • 4.13 Allocation of Joint Costs
  • 4.14 Cost Allocation or Indirect Cost Rates
  • 4.15 Leverage Funds

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 7) Individual Training Accounts and Eligible Training Programs



Chapter 8) Adult and Dislocated Worker Programs

  • 8.1 Introduction and Overview
  • 8.2 Eligibility
  • 8.3 Program Design
  • 8.4 Career Services
  • 8.5 Training Services
    • 8.5.1 Eligibility
    • 8.5.2 Credentials
    • 8.5.3 Informed Choice
    • 8.5.4 Coordination of Funds
    • 8.5.5 Recovery of Costs
    • 8.5.6 Expenditure Requirement
    • 8.5.7 Career Pathways
    • 8.5.8 Accelerated Licensure for Vets
    • 8.5.9 Training vs. Individualized Career Service
    • 8.5.10 Methods of Funding Training
    • 8.5.11 Types of Training
  • 8.6 Supportive Services
  • 8.7 Program Exit
  • 8.8 Follow-up Services
  • 8.9 National Dislocated Worker Grants

Chapter 9) Rapid Response

Chapter 10) Youth and Young Adult Program

Chapter 12) File Documentation

  • 12.1 Opening and Closing Services
  • 12.2 Case Notes

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting

11.5 Primary Indicators of Performance

Last revision: August 7, 2017

Section 116 of WIOA requires each core program to be assessed on the primary indicators of performance, seen below. These are sometimes referred to as "performance measures." Data from various sources are used to determine performance metrics, which indicate how well an area or program performed on a specific indicator. Section 11.9 and Section 11.10 explain how state and local performance is calculated. The Primary Indicators of Performance are:

The Federal Departments have used the transition authority in Sec. 503 to designate certain measures as "baseline" to ensure an orderly transition into WIOA. Baseline indicators are identified in the state's negotiation guidance.

Unsubsidized Employment during the 2nd Quarter after Exit (Adult and Dislocated Worker Programs)

Definition: The percentage of program participants who are in unsubsidized employment during the second quarter after exit from the program. Employment includes unsubsidized employment, registered apprenticeship and military service.

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

* See the exclusions portion of this chapter for definitions.

Data Sources:

Unsubsidized Employment or Education during the 2nd Quarter after Exit. (Youth Program)

Definition: The percentage of Youth participants who were employed or in education during the Second Quarter after Exit. Employment, education and training activities that count as success include:

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

* See the exclusions portion of this chapter for definitions.

Data Sources:

Unsubsidized Employment during the 4th Quarter after Exit (Adult and Dislocated Worker Programs)

Definition: The percentage of program participants who were in unsubsidized employment during the fourth quarter after exit from the program. Employment includes unsubsidized employment, registered apprenticeship and military service.

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

* See the exclusions portion of this chapter for definitions.

Data Sources:

Figure 11.5.1: Exits

Graphic indicates the exit timeframe for second and fourth quarters after exit. Displays a monthly timeline beginning July 2016 ending July 2018. PY 2016 Quarter 1 is July 2016 to October. PY 2016 Quarter 2 is October to January 2017. PY 2016 Quarter 3 is January 2017 to April. PY 2016 Quarter 4 is April to July. PY 2017 Qusarter 1 is July to October. PY 2017 Quarter 2 is October to January 2018. PY 2017 Quarter 3 is January to April. PY 2017 Quarter 4 is April to July. The Exit arrow points to June 2017, in PY 2016 Quarter 4. An oval labled 2nd Quarter Employment and Median Esarnings surrounds PY 2017 Quarter 2. An oval labeled 4th Quarter Employment surrounds PY 2017 Quarter 4. The caption states the exit date is June 1st during Q4 PY 2016. The 2nd Quarter after exit is Q2 PY 2017 and the 4th Quarter after exit is Q4 PY 2017.

Unsubsidized Employment or Education during the 4th Quarter after Exit (Youth Program)

Definition: The percentage of Youth participants who were employed or in education during the fourth quarter after exit. Employment, education and training activities that count as placement include:

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

* See the exclusions portion of this chapter for definitions.

Data Sources:

Median Earnings

Definition: The median earnings of program participants who are in unsubsidized employment during the second quarter after exit from the program, as established through direct UI wage record match, Federal or military employment records, or supplemental wage information.

How to calculate: Total quarterly earnings, for all participants employed in the second quarter after exit, are collected by either direct wage record match or supplemental wage information. The collected quarterly wage information values are listed in order, from the lowest to the highest value. The value in the middle of this list is the median earnings value.

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

Data Sources:

For participants who do not have any wages during the 2nd Quarter after Exit, Supplemental data is required to indicate every dollar earned during a quarter.

Table 11.5.1: Example of Median Earning calculation with an even number of participants
Participant Earnings Q2 Post Exit
Allison $100,000.00
Julie $7,000.00
Kathleen $6,500.00
Bryan $.01
This table demonstrates an even number of participants. The median earning is the average of the sum of the middle two numbers. The median is $6,750.
Table 11.5.2: Example of Median Earning calculation with an odd number of participants
Participant Earnings Q2 Post Exit
Allison $100,000.00
Julie $7,000.00
Peter $2,200.00
Kathleen $1,500.00
Bryan $.01
This table demonstrates the median earning for an odd number. The median earning is the middle number. The median value is $2,200.

Credential Attainment Rate

Definition: The percentage of participants who obtain a recognized postsecondary credential during participation or within one year after exit from the program. Participants who receive a secondary school diploma or equivalent are successful if the participant was also employed or entered postsecondary education within a year of exit. See the Credential Policy section of this chapter for more information about what is a WIOA Performance Accountability System credential.

Methods for becoming successful in the Credential Attainment Rate

Figure 11.5.2: Post-Secondary Credential

Image shows the formula for calculating the credential attainment 
	rate for participants who obtain a post-secondary credential. The number of participants who obtain a recognized 
	postsecondary credential during participation or within one year after exit from the program is divided by the 
	number of participants in a postsecondary education or training program who exit during the report period.

Figure 11.5.3: Secondary School Diploma or Equivalent - Enter into Employment

Image shows the formula for calculating the credential attainment 
	rate for participants who obtain a secondary credential and enroll in postsecondary education program within one 
	year after exit is divided by the number of participants in secondary education or training program who exit during 
	the report period.

Figure 11.5.4: Secondary School Diploma or Equivalent - Enter into Post-Secondary Education

Image shows the formula for calculating the credential attainment 
	rate for participants who continue to post-secondary education. The number of participants who obtain a 
	secondary credential and are employed within 1 year after exit is divided by the number of participants in secondary 
	education or a training program who exit during the report period.

Participants Included in the Denominator:

Participants in any Title I program are included in the Credential Attainment Rate if the participant received training from any other WIOA core or partner program. For the Adult and Dislocated Worker Programs, training from other fund sources (including non-WIOA core or partner programs) must be reported in ASSET if there is evidence the Title I program supported, through financial, guidance or other means the participant's completion of that training. I.E. the participant's training was paid through a PELL Grant but career planning services were provided by the WIOA Program. The WIOA Youth program requires all training/education must be entered into ASSET regardless of fund source.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included in this indicator:

* See the exclusions portion of this chapter for definitions.

Measurable Skill Gain (See the Measurable Skill Gain Policy Section for more details)

Definition: The percentage of program participants who, during a program year, are in an education or training program that leads to a recognized postsecondary credential or employment and who are achieving measurable skill gains, defined as documented academic technical, occupational, or other forms of progress, towards such a credential or employment. Depending on the type of education or training program, documented progress is defined as one of the following:

This indicator includes participants who exit during the report period.

Participants with the following "Other Reasons for Exit" (Exclusions*) are not included:

Method #1: Educational Functioning Level (EFL) Gain

Method #2: Attainment of a Secondary School Diploma (Participants who have not completed HS Diploma/Equivalent at program entry)

Method #3: Transcript/Report Card Meeting State's Unit Policy2

Method #4: Progress Report from Employer or Training Provider

Method #5: Passage of an exam required for an occupation or progress attaining technical/occupational skills

Effectiveness in Serving Employers

There are three methods related to measuring the "effectiveness in serving employers". During PY 2016 and PY 2017 states were required to select two of three methods to maximize flexibility in selecting the measures that best suit states' needs and allow the Departments the opportunity to evaluate States' experiences in using these measures. These baseline measures will help to determine whether the indicator will be revised in PY 2018. Wisconsin's core WIOA programs selected the Employer Penetration and Repeat Business Rates as the two measures to report in PY 2016 and PY 2017. The employer measure is a single joint indicator that is not broken out by program. All WIOA Core and Partner programs assist the state and local areas in meeting this indicator of performance. The three methods are:

  1. Participant Retention with Same Employer3
    Number of participants who exited during the reporting period who were employed by the same employer during the 2nd quarter after exit and the 4th quarter after exit DIVIDED BY the number of participants who exited during the reporting period.

  2. Employer Penetration4 (Selected by Wisconsin for Pilot Years)
    The total number of total establishments, as defined by the Bureau of Labor Statistics Quarterly Census of Earnings and Wages (QCEW) program that receives a service or, if it is an ongoing activity, are continuing to receive a service or other assistance during the reporting period DIVIDED BY the number of total establishments, as defined by the Bureau of Labor Statistics Quarterly Census of Earnings and Wages program, located within the state during the final month or quarter of the reporting period.

    QCEW – Definition of Establishments: An establishment is generally a single, physical location at which economic activity occurs (e.g., store, factory, farm, etc.). An enterprise, on the other hand, may consist of more than one location performing the same or different types of economic activities. Each establishment of that enterprise is assigned a NAICS code, based on its own primary activity.

  3. Repeat Business Rate5 (Selected by Wisconsin for Pilot Years)
    Number of establishments served during the past three years who have continued to receive a service DIVIDED BY number of establishments served during the past three years.

    QCEW – Definition of Establishments: An establishment is generally a single, physical location at which economic activity occurs (e.g., store, factory, farm, etc.). An enterprise, on the other hand, may consist of more than one location performing the same or different types of economic activities. Each establishment of that enterprise is assigned a NAICS code, based on its own primary activity6.

Additional Indicators of Performance

The state may identify additional indicators of performance in the state plan. Future indictors must be approved by each core program. Additional guidance on new additional indicators of performance including methodologies, negotiations and consequences for not meeting standards shall be published in the state plan which the indicators are approved. In PY 2016 and PY 2017, the State has not identified additional indicators of performance.

Supplemental Data

Supplemental data is captured in ASSET. See the Performance TAG for reporting direction. In circumstances where employment or wages cannot be verified using automated UI wage records, local areas must request supplemental data to satisfy WIOA reporting requirements. Local areas must ensure that a participant's quarterly earnings used for reporting the median earnings indicator (second quarter after exit) only reflect those wages that are actually paid to the participant during the quarter. WIOA authorized forms of supplemental data are:7

The Wage Conversion Chart is used to convert supplemental wage information values into the total amount earned during the second quarter after exit. See Performance TAG for directions on how to report supplemental data.


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