2.8 One-Stop Delivery System and Job Center Certifications

2.8.2 Certification Criteria

Effective date: TBD

The one-stop delivery system and job center certification criteria are developed by CWI, in consultation with CEOs and local WDBs, and are reviewed at least once every two years in conjunction with the WIOA State Plan and modification submissions.¹ These criteria are outlined in the following DWD-DET forms:

• One-Stop Delivery System Certification Checklist; and
• One-Stop Job Center Certification Checklist.

The purpose of the established criteria is to evaluate the one-stop delivery system and one-stop job centers for effectiveness, including customer satisfaction, physical and programmatic accessibility, and continuous improvement², including:

• Integration of available services for participants and businesses;
• Ability to meet the needs of participants and businesses;
• Cost effectiveness and efficiency;
• Coordination of services between one-stop partner programs;
• Provision of meaningful access to partner programs and services to the maximum extent possible, including provision of services outside of regular business hours (as determined necessary by the local WDB);
• Evaluation of how well the one-stop center ensures equal opportunity for individuals with disabilities to participate in or benefit from one-stop center services;
• Compliance with the disability-related regulations implementing WIOA sec. 188, set forth at 29 CFR part 38;
• Achievement of the negotiated local levels of performance for the indicators of performance for the local area;
• Identification of, and response to, the technical assistance needs of staff;
• Provision of continuing staff development; and
• Collection of and response to customer feedback.

The local WDB may develop additional criteria, or set higher standards for service coordination, than those set by the State criteria. These additional criteria must be included in the WIOA Local Plan and must be reviewed and updated every two years as part of the WIOA Local Plan modification process.³

Customer Satisfaction Surveys

The local WDB and/or one-stop operator(s) must have an established system in place to solicit regular feedback from one-stop customers. The survey must be available in alternate formats and the feedback must be incorporated into the one-stop certification evaluation.⁴

• ¹ 20 CFR 678.800(a)(1)
• ² 20 CFR 678.800(a)(2)
• ³ 20 CFR 678.800(d)
• ⁴ 20 CFR 678.800(b)

2.8.3 Changes During the Certification Period

Effective date: TBD

Job Center Status Change

In the event that a job center has a comprehensive to affiliate status change or affiliate to comprehensive status change, the WDB must provide a minimum seven-day public notice or longer in accordance with established local policies and procedures. The WDB must complete the following forms:

• One-Stop Job Center Status Change Form for that location, and
• revised One-Stop Delivery System Self-Certification Attestation form reflecting the change.

Relocation

In the event that a job center moves to a new location during the certification period, the WDB must provide a minimum seven-day public notice or longer in accordance with established local policies and procedures. The WDB must complete the following forms:

• One-Stop Job Center Certification Checklist for the new location, and
• revised One-Stop Delivery System Self-Certification Attestation form reflecting the change.

Decertification

In the event that a job center permanently closes the WDB must provide a minimum seven-day public notice or longer in accordance with established local policies and procedures. The WDB must complete the following forms:

• One-Stop Job Center Status Change Form for that location, and
• revised One-Stop Delivery System Self-Certification Attestation form reflecting the change.