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- Employment & Training
- Partners
- WIOA Title I-A & I-B
- Policy & Procedure Manual
- Chapter 8) Adult and Dislocated Worker Programs
- Supportive Services - Examples and Resource Guide
WIOA Title I-A & I-B Policy & Procedure Manual
Supportive Services - Examples and Resource Guide
Effective date: October 10, 2018
Below are some examples of information/referral and program-funded supportive services that may be helpful to program participants. Additionally, you will find helpful tips for creating local policies. This list is not exhaustive; local WDBs may offer services not listed here.
Referrals to community programs/services
Referrals to State and Federal public assistance programs
Transportation Assistance
- mileage reimbursement
- parking passes or reimbursements
- car liability insurance
- vehicle registration fees
- driver license fees
- access to public transit (e.g. bus passes)
- purchase of a bicycle
- payment towards vehicle repairs
- Note: WIOA funds may not be used for foreign travel1 or for fines or penalties.2
Child care and dependent care assistance
- help with identifying care options
- payments towards the costs of care
- Note: The local WDB may want to address the following when drafting its local policy and procedure:
- whether the participant must use a licensed facility
- whether family and/or household members can provide the care
- attendance requirements for participants in training
Emergency assistance
- help identifying emergency housing options
- financial assistance towards rent or a mortgage
- financial assistance towards utilities
Educational testing assistance
- tutoring
- payment of test-related fees
- test preparation workbooks and other study aids
Reasonable accommodations
- assessments for learning disabilities
- funding of assistive technology/equipment and ASL interpreters
- funding of foreign-language interpreters to accompany participants on job interviews
- helping a participant secure accommodations from a training provider or employer
Services provided by legal aid organizations
Legal aid services can include help with:
- reinstatement of an individual's driver license
- expungement (deletion) or sealing (must have court order to review) an individual's criminal records
- accommodation requests
- credit, debt, and housing issues
- civil matters related to domestic abuse, sexual abuse, or restraining orders or injunctions for individuals at risk
- civil matters related to child support and child custody
Uniforms, work attire, and work-related equipment/tools
- eyeglasses
- protective eye gear, steel toed boots, and other safety equipment
- uniforms or other clothing suitable for work or interviews
Books, fees, and school supplies
- hard copy and electronic text books or other required material
- laptops and other devices or software needed for training
- fees above and beyond tuition (e.g., application fees, per-credit fees, online course fees, campus parking fees)
- Note: Under WIOA these are not considered training costs – they are to be charged as supportive services.
Payments/fees for employment- and training-related applications, tests, certifications, and licenses
- fees for drug testing or medical exams, fingerprinting, vision exams, etc. required by employers or training providers
- license issuance and license renewal fees
- license and certification exam fees, including retake fees
Legal Aid
Effective date: October 10, 2018
Legal aid is free or low cost legal representation for low-income people needing civil legal assistance.