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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

  • 2.1 Comprehensive Job Center Requirements and Standards of Service
  • 2.2 One-Stop Delivery System
  • 2.3 Structure of the One-Stop Delivery System
  • 2.4 Memorandum of Understanding (MOU) for the One-Stop Delivery System
  • 2.5 One-Stop Operators (OSO)
  • 2.6 Job Center Branding

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

  • 4.1 Access, Retention and Custodial Requirement for Records
  • 4.2 Standards for Financial Management System
  • 4.3 Reporting Requirements
  • 4.4 Cash Management and Invoicing Standards
  • 4.5 Cost Categories and Allowable Activities
  • 4.6 Program Income
  • 4.7 Sub grantee Monitoring
  • 4.8 Procurement Standards
  • 4.9 Property Management Standards
  • 4.10 Audit and Audit Resolutions
  • 4.11 Debt and Debt Collection
  • 4.12 General Principles Affecting Allow ability of Costs
  • 4.13 Allocation of Joint Costs
  • 4.14 Cost Allocation or Indirect Cost Rates
  • 4.15 Leverage Funds

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 7) Individual Training Accounts and Eligible Training Programs



Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 10) Youth Program

  • 10.1 Introduction and Overview
  • 10.2 Program Design
  • 10.3 Eligibility
  • 10.4 Enrollment Process
  • 10.5 Program Elements
  • 10.6 Incentive Payments
  • 10.7 Program Exit
  • 10.8 Prohibitions

Chapter 12) File Documentation

  • 12.1 Opening and Closing Services
  • 12.2 Case Notes


WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting

11.15 Title I Services

Effective date: August 7, 2017

WIOA Adult and Dislocated Worker Services and Youth Program Element lists may experience additions, subtractions and other updates. Up to date services and program elements and its impact on performance will be maintained in the annual Performance Technical Assistance Guide (TAG). Typically, for Title I programs, services impact WIOA indicators of performance in the following manners.

Adult and Dislocated Worker Program

* Exceptions: On-the-Job Training and Customized Training do not trigger entry into the Credential Attainment Rate.

Youth Services

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