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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

  • 2.1 Comprehensive Job Center Requirements and Standards of Service
  • 2.2 One-Stop Delivery System
  • 2.3 Structure of the One-Stop Delivery System
  • 2.4 Memorandum of Understanding (MOU) for the One-Stop Delivery System
  • 2.5 One-Stop Operators (OSO)
  • 2.6 Job Center Branding

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

  • 4.1 Access, Retention and Custodial Requirement for Records
  • 4.2 Standards for Financial Management System
  • 4.3 Reporting Requirements
  • 4.4 Cash Management and Invoicing Standards
  • 4.5 Cost Categories and Allowable Activities
  • 4.6 Program Income
  • 4.7 Sub grantee Monitoring
  • 4.8 Procurement Standards
  • 4.9 Property Management Standards
  • 4.10 Audit and Audit Resolutions
  • 4.11 Debt and Debt Collection
  • 4.12 General Principles Affecting Allow ability of Costs
  • 4.13 Allocation of Joint Costs
  • 4.14 Cost Allocation or Indirect Cost Rates
  • 4.15 Leverage Funds

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 7) Individual Training Accounts and Eligible Training Programs



Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

  • 12.1 Opening and Closing Services
  • 12.2 Case Notes


WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting



11.1 Overview

Effective date: August 7, 2017

The Workforce Innovation and Opportunity Act (WIOA) 1 performance accountability system was established in Sec. 116 and became effective July 1, 2016. This chapter covers the primary indicators of performance, methods for setting adjusted levels of performance, state, local performance reports, evaluations of state programs, pay-for-performance, regional performance and sanctions for states and local areas that fail to meet performance or submit a state annual report. In addition to this policy, an accompanying WIOA Title 1 Performance Technical Assistance Guide will instruct system staff how to report information.


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