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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting

11.19 WIOA Evaluations 1

Effective date: August 7, 2017

The State must conduct ongoing evaluations of state programs. State agencies conduct the evaluations to promote, establish, implement and utilize methods for continuously improving core program activities to achieve high-level performance within, and high-level outcomes from, the workforce development system.

The evaluations shall be designed in conjunction with the State board, State agencies responsible for the administration of the core programs and local boards and shall include analysis of customer feedback and outcome and process measures in the statewide workforce development system. The evaluations shall use designs that employ the most rigorous analytical and statistical methods that are reasonably feasible, such as the use of control groups.

The state programs and local areas must cooperate with federal evaluation conducted under Sec. 169.

To promote the efficiency and effectiveness of the workforce development system, the State shall annually prepare, submit to the State board and local boards in the State, and make available to the public (including by electronic means), reports containing the results of evaluations. The results of studies will be documented and presented through formal reports to the CWI and be made publicly. A summary of the evaluations undertaken in a program year will be reported through the WIOA Annual Report.

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