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Table of Contents

Chapter 1) Administration and Governance

Chapter 2) The One-Stop (Job Center) Delivery System

  • 2.1 Comprehensive Job Center Requirements and Standards of Service
  • 2.2 One-Stop Delivery System
  • 2.3 Structure of the One-Stop Delivery System
  • 2.4 Memorandum of Understanding (MOU) for the One-Stop Delivery System
  • 2.5 One-Stop Operators (OSO)
  • 2.6 Job Center Branding

Chapter 3) Program Funding and Grants Management

  • 3.1 WIOA Allocation Process
  • 3.2 Modification of Grants
  • 3.3 Transfer of Funds
  • 3.4 Termination of Grants
  • 3.5 Grant Closeout

Chapter 4) Fiscal Management

  • 4.1 Access, Retention and Custodial Requirement for Records
  • 4.2 Standards for Financial Management System
  • 4.3 Reporting Requirements
  • 4.4 Cash Management and Invoicing Standards
  • 4.5 Cost Categories and Allowable Activities
  • 4.6 Program Income
  • 4.7 Sub grantee Monitoring
  • 4.8 Procurement Standards
  • 4.9 Property Management Standards
  • 4.10 Audit and Audit Resolutions
  • 4.11 Debt and Debt Collection
  • 4.12 General Principles Affecting Allow ability of Costs
  • 4.13 Allocation of Joint Costs
  • 4.14 Cost Allocation or Indirect Cost Rates
  • 4.15 Leverage Funds

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 7) Individual Training Accounts and Eligible Training Programs

Chapter 8) Adult and Dislocated Worker Programs

  • 8.1 Introduction and Overview
  • 8.3 Program Design
  • 8.4 Career Services
  • 8.5 Training Services
    • 8.5.1 Eligibility
    • 8.5.2 Credentials
    • 8.5.3 Informed Choice
    • 8.5.4 Coordination of Funds
    • 8.5.5 Recovery of Costs
    • 8.5.6 Expenditure Requirement
    • 8.5.7 Career Pathways
    • 8.5.8 Accelerated Licensure for Vets
    • 8.5.9 Training vs. Individualized Career Service
    • 8.5.10 Methods of Funding Training
    • 8.5.11 Types of Training
  • 8.6 Supportive Services
  • 8.7 Program Exit
  • 8.8 Follow-up Services
  • 8.9 National Dislocated Worker Grants

Chapter 9) Rapid Response

Chapter 10) Youth and Young Adult Program

Chapter 12) File Documentation

  • 12.1 Opening and Closing Services
  • 12.2 Case Notes

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting

11.21 Summary of Responses and Comments

Last revision: August 7, 2017

An open comment period was held during June 2017 on the WIOA performance chapter. The Performance Advisory Committee, local workforce development boards and partner programs had opportunity to comment on the Title I performance policy. Several commenters suggested edits to clarify the language. Generally, these suggestions were implemented in the final version.

A commenter raised concerns about partner program's ability to report training that would include the participant in the Credential Attainment Rate or Measurable Skill Gain Rates. A commenter asked if training not approved by the WDA would be included in the Credential Attainment Rate and Measurable Skill Gain. Another commenter asked if a participant who took less than 12 credits because the participant does not have time for more credits would be included as a measurable skill gain.


Partners programs that report into ASSET have data validation requirements similar to the Title I programs. WIOA Core programs are required under Sec. 116 (d) to establish data validation procedures. Other ETA partner programs must comply with reporting requirements outlined in the ETA Specific Information Collection Requests. All partners in the one-stop center are expected to work together with each other to accurately report activity. All training/education provided by any WIOA core or partner program is reported in ASSET regardless of WDA approval. Partner programs must work together to assist participants meet their employment and education needs. Regarding the measurable skill gain, participants who are in postsecondary education and cannot earn 12 credits in 2 consecutive semesters do not meet the minimum credits to qualify for a measurable skill gain. States do not have the flexibility to lower the credit limits for part time and full time students. Participants that do not meet the credit requirements of the state unit's policy for academic standards should be reviewed to determine if they meet any of the other 4 methods. No changes were made to the policy will be made.


A commenter agreed that the timeframe qualifying an institutionalized participant for an exclusion from performance indicators did not have a minimum length however, requested further clarification on when this exclusion would apply


The Department's guidance is the exclusion may only be used when the participant is institutionalized and unable to continue to receive program services. TEGL 10-16 states "the participant exits the program because he or she has become incarcerated in a correctional institution or has become a resident of an institution or facility providing 24-hour support such as a hospital or treatment center during the course of receiving services as a participant." The exit is a direct result of the entry into the institution and the inability of the participant to continue services. There is flexibility in the length of time in an institution and each case must be reviewed for the appropriateness of continued services. For example: the participant who becomes institutionalized for 30 days and misses critical components of a training class causing the participant the inability to complete the training should be exited for exclusion and reviewed for reenrollment when the participant is prepared to complete services. The Department does not expect that participants that experience short term stays in an institution that do not impact the ability to continue services are exited from the program. For example, a participant who visits the hospital or stays in a hospital for a few days without interruption to their ability to participant in the WIOA program should not be exited for exclusion. There will be further guidance in the revised TEGL 10-16 regarding exclusions from WIOA performance indicators during the four quarters following exit. No changes will be made to the policy until further guidance from DOL is received.

Participant Triggering Services

A commenter asked why Adult and Dislocated Worker supportive services do not trigger nor extend participation.


20 CFR §680.910 states "Supportive services may only be provided to individuals who are: (1) Participating in career or training services as defined in WIOA secs. 134(c)(2) and (3); and Unable to obtain supportive services through other programs providing such services." TEGL 10-16 specifies the services that trigger participation are staff assisted career and training services. This applies to the Adult and Dislocated Worker Program support services, not Youth program supportive services. No changes to the policy will be made.

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