Printable Version
Handbook for Claimants
In English | En Español | Txhais lus Hmoob
READ THIS HANDBOOK: It contains important information and instructions about your eligibility for benefits and how to protect your rights to those benefits under the Wisconsin unemployment insurance law.
YOU ARE RESPONSIBLE FOR KNOWING ALL OF THE INFORMATION PROVIDED IN THIS HANDBOOK. YOU ARE ALSO RESPONSIBLE FOR ANY INACCURATE OR INCOMPLETE INFORMATION THAT YOU PROVIDE.
Table of Contents
Why We Need Your Social Security Number
Part 1: Security Credentials, Social Security Number & Your Address
- Your Correct Address
Part 2: To Reapply for Benefits
- When to Apply
- If your Application Raises an Eligibility Question
- Trade Readjustment Allowances (TRA)
Part 3: Filing a Weekly Claim Certification
- What is a Weekly Claim Certification?
- When to file
- Filing a Weekly Claim Certification ONLINE
- Filing a Weekly Claim Certification by TELEPHONE
- Questions You are Asked When You File a Weekly Claim Certification by Telephone
- When to Report that You Worked and Earned Wages
- When to Report that You Received Holiday, Vacation or Dismissal Pay
- How to Report the Correct Employer
- If You Make a Mistake When Filing Your Weekly Claim Certification by Telephone
- How You Know Your Weekly Claim Certification Filed by Telephone is Complete (Claim Acceptance)
- If You Cannot Complete Your Weekly Claim Certification by Telephone
- If Your Weekly Claim Certification Filed Online or by Telephone Raises an Eligibility Question
- When to Expect Your Payments
- Cashing Your Own Checks
- Lost or Stolen Checks
- Notice Regarding Availability of Checks
- Direct Deposit
- Visa® Pre-Paid Debit Card
- Changing Your Address
Part 4: Work Search; Registration for Work; Re-employment Services
- Work Search
- Registration for Work
- Re-employment Services
- Help in Finding Employment
- Re-employment Programs
Part 5: Computing Benefit Entitlement
- Weekly Benefit Rate (WBR)
- Benefit Year
- Computing Partial UI Benefits for a Weekly Claim When Income was Reported
- Verifying Your Earning
- Child Support Deductions
- What is an Eligibility Issue?
- Common Disqualifications
- Filing for UI Benefits While a Student
- Pre-Employment Drug Screen
- Retirement Pay Reductions
- Verifying Employment Eligibility
Part 7: Fraud and Quality Control
- Concealment (Fraud)
- Overpayment Recovery
- Quality Control Program
Part 8: Your Unemployment Records
- Privacy
- Income Taxes
Appendix: Hours of Operation - Online Services and Contact Information
Publication Number: UCB-10-P
Chapter 108 Wisconsin Statutes
DWD is an equal opportunity employer and service provider. If you have a disability and need assistance with this information, please dial 7-1-1 for Wisconsin Relay Service. Please contact the Unemployment Insurance Division at 414-438-7713 to request information in an alternate format, including translated to another language.
The UI Handbook for Claimants (UCB-10-P) is available for viewing and printing online at: http://dwd.wisconsin.gov/uiben/handbook
For additional information about the UI program, go online at: http://unemployment.wisconsin.gov or contact a Claims Specialist.
Updated: August 30, 2017
