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This Handbook has important information about Unemployment Insurance (UI) and your legal rights, including:
You must read this Handbook. The information in this Handbook is an overview of UI. It does not cover every topic or answer all questions.
You are responsible for the accuracy of the information you give to the Wisconsin Department of Workforce Development (DWD).
If you do not understand or have questions, please contact DWD for help.
Call the Claimant Assistance Line for help
Mail or fax the Wisconsin Unemployment Help Center if you need to send information to support your claim or eligibility for benefits.
If you would like to file an appeal, you may file online on your claimant portal or by mail or fax. If you have questions about a pending appeal, call the UI Hearing Office.
Please see Appeals and Petitions for more information.
Call a collection specialist at the number below:
If you would like to repay the overpayment by check or money order, mail the check or money order.
Please see Overpayments for more information.
Please contact us if you are aware of someone fraudulently collecting Wisconsin unemployment benefits or if you may be a victim of identity theft (imposter fraud) and have reason to believe someone has used your information and social security number to fraudulently collect unemployment benefits.
Please see UI Fraud for more information.
Call the Job Center of Wisconsin Call Center or visit your local Job Center if you have questions about registering for work with Job Center or need help with registering.
Do not contact Job Center Staff with questions about your UI claim. If you have questions about your UI claim, contact the UI Claimant Assistance Line.
Please see Getting You Back to Work for more information.
DWD is an equal opportunity employer and service provider. Free services are available to assist to you if you do not speak English. For assistance in a language other than English, please contact the UI Division at (414) 435-7069 or toll-free at (844) 910-3661.
If you are deaf, hard of hearing, or have a voice impairment, please dial 7-1-1 for the Wisconsin Relay Service.
If you have a disability and need an accommodation or want to request information in an alternate format, please contact the UI Division at (414) 435-7069 or toll-free at (844) 910-3661.
Chapter 108 Wisconsin Statutes
Updated: January 4, 2024