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Job and Task Analysis and Systematic Instruction are task-based employment supports provided by service provider staff to assist DVR consumers on the job site. These supports include help with learning the job, talking, and working through different situations, and communication strategies, and may also include individualized discussion of options to get to the job site.
This service is provided in two parts, initially a task analysis to determine the tasks that make up a job followed by targeted and systematic instruction based on what the consumer needs to learn. The duration of these services varies depending on the needs of the individual, and the services are intended to fade as the consumer learns and performs job tasks. Other employment supports, including assistive technology and natural supports, can be used along with systematic instruction.
Two services are included in this statewide services category.
It is important for the consumer, the provider staff, and DVR to establish a productive working relationship to make forward progress. Included in DVR reporting, please identify and update, as needed, an expected contact standard. The provider and consumer should discuss and agree to how often, the length of meetings, type of meeting (in person, remote meeting) and where they will meet to promote progress. The consumer and providers should also agree to how to communicate changes to scheduled meetings. If a consumer is disengaged for more than a month, or there are critical issues impacting progress during authorized services, please reach out to notify DVR directly via phone or email. Please also share the Roles and Responsibilities with consumers, which may be helpful in describing expectations.
Providers should monitor progress and adhere to the timeframes for delivery of individual services identified in the table below.
| SERVICE | PURPOSE | TIMEFRAME(S) | DELIVERABLES | PAYMENT |
|---|---|---|---|---|
| Job and Task Analysis | To identify the tasks that make up a consumer's job. | 30 days from authorization and submitted within 1 calendar week of the job start. |
|
$275 fee |
| Systematic Instruction (Hourly or Monthly) | To instruct a consumer and develop strategies to learn a job through data driven teaching. | 30 days from authorization and ongoing as authorized |
|
$55 per hour or $1,600 per month for Customized Employment, Individual Placement and Support (IPS) and Supported Employment |
This service is made up of a job site analysis and a task analysis.
A job site analysis is a study of a specific job that is conducted by observing the worksite and someone performing the job to identify specifics of the workplace, work tasks and other duties that make up the job. If possible, the service provider should perform the job themselves to gain understanding of what the job requires. A review of the work environment should include information for the consumer about work pacing, noise, temperature, work and break schedules, employee communications, and employer expectation.
If available, the provider should get a previously written job description or task analysis from the employer. The service provider may also identify outside workplace training that may be needed for the consumer to successfully maintain employment.
A task analysis is the process of breaking down each work task into smaller components to allow the tasks to be presented to the consumer in teachable steps. The service provider should be able to identify some initial training strategies that can be used to teach the consumer to do the job. These strategies should be modified along the way as the consumer learns the job and becomes more independent.
The task analysis should also identify natural supports in the workplace that may assist with job performance and retention. Natural supports can involve people (co-workers and supervisors), procedures, customs, tools, and benefits that are typically available in the workplace.
During the job site or task analysis, assistive technology approaches may also be identified to help the consumer at the job. There may be simple modifications that can be made, or more complex technology identified. The provider should reach out to DVR and share any ideas they may have related to assistive technology and the job for further exploration.
Completion of the job and task analysis is expected within 1 calendar week of the job start and preferably ahead of the start date.
Systematic Instruction includes planning and implementing individualized instruction for a job. The steps include using the Job and Task Analysis to identify the work routine and identifying instructional strategies and how the consumer will be supported and taught to complete their job tasks independently. Progress is monitored and strategies are modified using a step-by-step, or systematic, approach including positive and constructive communication with the consumer.
Hourly Systematic Instruction can be provided as a support with the following services: Internship/Temporary Work, Job Preparation and Development, Student Work Based Learning, and On-The-Job Training.
Monthly Systematic Instruction is provided as a support with the following services: Customized Employment, Individual Placement and Support, and Supported Employment.
The approaches listed below are useful. While this list includes a variety of instructional strategies, the provider may choose to use other approaches. The goal of Systematic Instruction is the help the consumer be as independent as possible in the shortest time.
Other supports that should be provided as part of systematic instruction include fostering positive workplace relationships with coworkers and supervision, potentially leading to the development of natural supports in the workplace as available and appropriate. The provider should work with the consumer to help with situational problem solving and communication. The consumer should know who to seek information from at the worksite and how to ask for help or information. The provider can use the job support section of the Job Development Plan (if one exists) to assist in identification of supports previously discussed.
Systematic Instruction is not intended to replace employee training typically provided by the employer. The consumer should participate in all training typically provided to employees on the job as guided by the supervisor. The service provide should work to reinforce and support the consumer during employer provided training, The consumer should also be made aware of expectations of the workplace, including job tasks, in the same manner as other employees. The service provider can reinforce this employer training by providing time keeping strategies and information on acceptable work attire and behavior. The service provider can demonstrate job tasks but should not perform the job duties on behalf of the consumer.
As the consumer progresses in their independence on the job, the need for support should fade. Instructional strategies should include a planned step down of supports as individual progress is made. As the consumer progresses, the provider should monitor and communicate to DVR any accommodations, transportation needs, or job-specific considerations that will need to continue the job and following DVR case closure. The service provider documents the Systematic Instruction in a required report to DVR, which should include enough detail that another provider could provide the instruction if necessary.
The provider should discuss with DVR, the option of using the Partners with Business approach if the consumer needs minimal supports or if the support strategies can be provided naturally via a co-worker or Supervisor.
If providing Systematic Instruction as part of Customized Employment, Supported Employment, or Individual Placement and Support, the service provider must work with the Supported Employment team to identify any supports that will continue to be needed after the consumer is stable on the job. Needed supports will be carried forward following transition of the case from DVR to Long Term Supports.
NOTE: Job Retention Services
If a consumer does not need on site systematic instruction to learn job tasks, or to be redirected back to attend to job tasks, authorization of Job Retention services can be used to foster positive workplace relationships with coworkers and supervision, potentially leading to the development of independent and natural supports in the workplace as available and appropriate. Job Retention Services may be used if a consumer has decided not to disclose their disability, the employer does not wish to have others on a work site, or the consumer does not need to learn job tasks but does require regular check-ins to maintain the job in the first months of employment.
Information about Job Retention Services can be found in the technical specifications for the associated services identified below:
Supported Employment
Customized Employment
Individual Placement and Support Job Development and Placement
NOTE: Other Support Services
If a consumer needs supports that fall outside of the soft or hard job skills described, the Supported Employment team or DVR should be consulted, and a plan to provide those supports should be developed. Services such as transportation training, personal attendant services are not part of Systematic Instruction. If a consumer requires another person to be present at the request of an employer, for the purposes of an established behavioral support plan, civil commitment or for safety, the Supported Employment team or DVR should be notified to discuss the appropriateness of the job placement, next steps, or to develop other plans for supports.
| $275 | Job and Task Analysis Regular (Code 028) On-the-Job-Supports |
| $55 per hour | Systematic Instruction/Hourly: Regular (Code 028) On-the-Job-Supports |
| $1,600 per month | Systematic Instruction/Monthly Customized Employment, Individual Placement and Support and Supported Employment: (074) Custom Emp (SE): Transition to LTS/Monthly SI/JTA |
*Providers must be able to produce supplemental documentation to verify service delivery upon request by DVR.
Service Providers may not seek or accept payments from another source for the same consumer and service funded in the same timeframe as DVR.
| Report Name and Link | Purpose of the Report | Use and Submission Details |
|---|---|---|
| Job and Task Analysis and Systematic Instruction Report (DVR-18212-E) | Use the Job and Task Analysis portions of report to explain the anticipated support needs of a consumer and strategies to meet that need at the beginning of Employment or Internship/Temporary Work. Once the consumer has begun working, use Service Summary section of the report to detail efforts to support the consumer. |
Complete the Job and Task Analysis portion within 1 calendar week of consumer's start date and submit it as soon as possible. Submit the report at the end of each month in which the service was provided. |
Providers who are delivering Job and Task Analysis and Systematic Instruction must agree to have qualified personnel complete the services.
Qualifications: VR is working on qualifications for 2026-28 contract period, more information will be provided when those qualifications have been identified.
The Division of Vocational Rehabilitation has identified service specific criteria for all statewide services. The list below contains objective information that DVR will begin to collect and use to establish baseline quality information, and eventually establish goals for quality improvement with our provider partners. The effort to collect the information, verify accuracy, establish data baselines and targets will take time and collaboration. DVR's goal in identifying these criteria in the technical specifications is to assist providers in understanding what elements DVR considers important in the delivery of statewide services.
| PLACEMENT QUALITY |
|---|
| Employer |
Service needing support
|
| Hours per week SI |
| Job Titles (by Sector) |
| % Job Title Match IPE |
| TIMELINESS |
| Time referral to conclusion: Job and Task Analysis |
| Time referral to conclusion: Hourly SI |
| COLLABORATION |
| Source of LTS |
| WIOA |
| Working at Q 2 wages hours |
| Working at Q 4 wages hours |
DWD Contact Information
201 E. Washington Ave
P.O. Box 7946
Madison, WI 53707
(608) 266-3131
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