Shared Roles and Responsibilities in DVR Services

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April 2024

The purpose of services you receive from your chosen service provider is to improve your prospects for meaningful, community-based employment. This document explains the responsibilities shared by you, your service provider, and DVR. You can always change service providers if you do believe these responsibilities are not being met.

If you feel DVR is not meeting these responsibilities, you may contact the Client Assistance Program for information and assistance. If you are unable meet your responsibilities at any time, please contact your service provider and DVR to discuss how to best support you.

I can expect DVR to:

Give me information about providers for this service

Help me choose a provider

Help me understand what will happen during this service and what I need to do

Connect me to my provider

Answer my questions if I have any during the service

Give me a copy of any part of my case record if I want one

I can expect the Service Provider to:

Contact me to set up the appointments

Talk to me about where I want to meet

Ask me who I want included in the support team

Ask me what information I want to share with others

Keep my information private

Help me to meet with employers and learn about work

Respond to my calls or emails

Schedule a meeting with the team if I want one

Provide services responsive to my individual needs

I am expected to:

Choose a provider (I can get more information if I want it)

Attend and be on time for scheduled meetings

Answer questions asked during the meetings and participate

Share regular updates about my progress, challenges, and any changes in my circumstances or needs

Share information about my strengths and weaknesses

Suggest a location where I feel comfortable and tell my provider

Contact DVR and my provider as agreed

Let my provider or DVR know if I want to meet with my support team to discuss my services