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Service Provider Training

Service Provider personnel and subcontractors must complete the training courses listed below. Training completion dates must be entered in the personnel and/or subcontractor's record of the DVR Service Provider Portal prior to working with DVR consumers and/or consumer related information. DVR Service Provider Portal accounts are created and approved after an agency has been accepted as a DVR Service Provider.

Required Training for All

Service Provider personnel must take the following training courses and record the date in the personnel record of the online agreement prior to working with DVR consumers and/or consumer related information.

DVR Information Technology (IT) Security Awareness Training

Ethics Training - Required Once Every 5 Years

ALL Service Provider staff must take an ethics course and record the date in the personnel record of the online agreement.

A web-based ethics course has been developed by VR Development Group specifically for service providers.

  • VR Development Group - Ethics for Direct Service Providers - currently there is a charge for this training - see website for pricing information

Service providers can choose to complete an ethics training other than the training listed above.

If this is done, the training must meet the following criteria:

  • Be a minimum of 2 hours in length
  • Provide a certificate of completion (Keep for your records, audit purposes)
  • Cover the following areas:
    1. Overview of what ethics are
    2. Code/guidelines of ethics
    3. Rationalizations
    4. Boundaries
    5. Confidentiality

Required Training by Statewide Service Type

Customized Employment Training - Optional

Any approved DVR Service Provider seeking to provide Customized Employment services to DVR consumers is required to have personnel that are providing the service complete one of the trainings listed below or one that meets the ODEP competencies.

Service Providers are not required to submit training certificates to DVR, but certificates must be kept on file by the Service Provider for any personnel providing Customized Employment services to DVR consumers. DVR may request that the provider produce a copy of the certificate of completion on an individual basis.

See the list of DVR service provider personnel that have completed Customized Employment training that meets requirements.
Only personnel trained and approved can provide Customized Employment training.

Below is a list of trainings that WI DVR is currently aware of that will qualify service provider personnel to provide Customized Employment. This list is not all inclusive. A Service Provider may attend any customized employment training, even if it is not listed below, as long as it meets the ODEP competencies. For additional information regarding Customized Employment training requirements please see Essential Elements of Customized Employment.

Service Providers are responsible for all fees, costs and other requirements related to these trainings.

This list will be updated as DVR learns more about other available trainings.

Griffin Hammis

  • Online & In-Person training available
  • 12 weeks (6 two-week lessons)
  • Registration fee: $400/person
  • Please check their website for future offerings
  • Cost and dates vary. Must inquire about specific training details in order to be provided a cost estimate.

Michael Callahan

  • Marc Gold & Associates President
  • 12 weeks (6 two-week lessons)
  • This resource is listed if your agency is interested in sponsoring a Customized Employment training

TransCen, Inc.

  • In-person training available
  • Two-part, three-day training
  • Offered regionally throughout the state
  • Registration fee: $350.00/person
  • Additional course description and agenda
  • To register please contact Laura Owens at (414) 581-3032

Virginia Commonwealth University:

  • Available On-Line
  • 4 weeks (4 hours/class) 16 hours CRC and 1.6 CEU's
  • $125/person or $500/5 people
  • Please check their website for future offerings

Contact Us

Questions can be directed to the DVR Contract Specialist - - (608) 266-0177