Skip main navigation

Outdated or Unsupported Browser Detected
DWD's website uses the latest technology. This makes our site faster and easier to use across all devices. Unfortunatley, your browser is out of date and is not supported. An update is not required, but it is strongly recommended to improve your browsing experience. To update Internet Explorer to Microsoft Edge visit their website.

Need an Alternate Format?

If you have comments regarding any documents on DVR's website or need an alternate format, you may contact us via email at:

Or you can reach us by phone at: 800-442-3477 (Toll Free)

Service Provider Training

Service Provider personnel and subcontractors must complete the training courses listed below. Training completion dates must be entered in the personnel and/or subcontractor's record of the DVR Service Provider Portal prior to working with DVR consumers and/or consumer related information. DVR Service Provider Portal accounts are created and approved after an agency has been accepted as a DVR Service Provider.

Required Training for All

Required Training by Statewide Service Type - DVR Technical Specifications

Service Provider Personnel are required to complete the technical specification training videos for each of the DVR Statewide Services they will provide to DVR consumers.

Personnel that do not work directly with DVR consumers or complete DVR statewide reports are not required to complete the Technical Specifications training e.g. staff ONLY overseeing invoicing/billing (other training requirements still apply).

Optional Training

Required Training for All

Service Provider personnel must take the following training courses and record the date in the personnel record of the online agreement prior to working with DVR consumers and/or consumer related information.

DVR Information Technology (IT) Security Awareness Training

2024 Computer Security Awareness

Ethics Training - Required Once Every 5 Years

ALL DVR Service Provider personnel and/or subcontractors must complete an ethics course that meets DVR requirements. Course completion dates must be recorded in the DVR Service Provider Portal System for each active personnel and/or subcontractor listed.

A web-based ethics course is available through the University of Wisconsin-Stout or the VR Development Group.

Service providers can choose to complete an ethics training other than the trainings listed above.

If this is done, the training must meet the following criteria:

  • Be a minimum of 2 hours in length
  • Provide a certificate of completion (Keep for your records, audit purposes)
  • Cover the following areas:
    • Overview of what ethics are
    • Code/guidelines of ethics
    • Rationalizations
    • Boundaries
    • Confidentiality

Required Training by Statewide Service Type

Customized Employment Training - Optional

Any approved DVR Service Provider seeking to provide Customized Employment services to DVR consumers is required to have personnel that are providing the service complete one of the trainings listed below or one that meets the ODEP competencies.

Service Providers are not required to submit training certificates to DVR, but certificates must be kept on file by the Service Provider for any personnel providing Customized Employment services to DVR consumers. DVR may request that the provider produce a copy of the certificate of completion on an individual basis.

See the list of DVR service provider personnel that have completed Customized Employment training that meets requirements.
Only personnel trained and approved can provide Customized Employment training.

Below is a list of trainings that WI DVR is currently aware of that will qualify service provider personnel to provide Customized Employment. This list is not all inclusive. A Service Provider may attend any customized employment training, even if it is not listed below, as long as it meets the ODEP competencies. For additional information regarding Customized Employment training requirements please see Essential Elements of Customized Employment.

Service Providers are responsible for all fees, costs and other requirements related to these trainings.

This list will be updated as DVR learns more about other available trainings.

Griffin Hammis

  • Online & In-Person training available
  • 12 weeks (6 two-week lessons)
  • Registration fee: $400/person
  • Please check their website for future offerings
  • Cost and dates vary. Must inquire about specific training details in order to be provided a cost estimate.

Michael Callahan

  • Marc Gold & Associates President
  • 12 weeks (6 two-week lessons)
  • This resource is listed if your agency is interested in sponsoring a Customized Employment training

TransCen, Inc.

  • In-person training available
  • Two-part, three-day training
  • Offered regionally throughout the state
  • Registration fee: $350.00/person
  • Additional course description and agenda
  • To register please contact Laura Owens at (414) 581-3032

Virginia Commonwealth University:

  • Available On-Line
  • 4 weeks (4 hours/class) 16 hours CRC and 1.6 CEU's
  • $125/person or $500/5 people
  • Please check their website for future offerings

Contact Us

Questions can be directed to the DVR Contract Specialist - - (608) 266-0177