Online Benefit Services Logon FAQ

Frequently asked questions about creating a username and password and logging onto Online Benefit Services to apply for unemployment benefits, file your weekly claim and access your claim information.

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Yes, to gain access to Wisconsin Unemployment Insurance (UI) online benefit services you will be required to create a logon. Your logon is made up of a username and password.

The unique logon that you create will be used to identify you when accessing online services; this information is confidential and should not be shared with others. Do not give your user name and password to ANYONE.

Yes, you may use the same username and password to logon to UI online service that is used for the Job Center of Wisconsin (JCW) and/or Wisconsin Child Support Online Services (KIDS) agencies.

You don’t have to use it, but for ease of remembering, we recommend you use that existing username and password if you already have one set up.

Note: If you shared or disclosed a JCW/KIDS username and password with other people in the past, please use l a different username and password so that others will not have access to your unemployment claim and records.

No, if you forget your username and/or password do not create a new one. Creating another will only delay your access to online services.

Click on the link titled "Forgot your Username/Password" and follow the instructions. If you continue to have trouble contact the DWD IT Solutions Center as instructed. When calling, be sure to identify what services you are attempting to access. (e.g. UI, JCW, KIDS, etc.)

Your personal information is needed to verify your identity and allow you to access our online services. Your social security number, first name, last name, date of birth, gender, and address are required. If you have a Wisconsin driver license number need to provide that as well. You may have to answer a series of questions to verify your identity. The security questions are generated by LexisNexis.

You will be required to enter your personal information again, after prior authorization, if you had a change in your personal information, changed your password, or forgot your username or password. You may also have to re-answer security questions generated by LexisNexis if you have not logged into online services in the last year. These steps are taken in an effort to protect your personal information.

If you are having trouble authorizing to use online services, verify your information is entered and formatted correctly. If your last name is long or hyphenated; please enter your name as it appears on your Wisconsin driver’s license, if you have one. Also, make sure the date of birth field is formatted using slashes (e.g. 10/12/1982). You may have also answered the security questions provided by LexisNexis incorrectly.

If you continue to have trouble, call a claims specialist at (414) 435-7069 or toll-free (844) 910-3661 during business hours. Your username must be given to our staff if you call for help, but your password is confidential and should not be shared.

If you are having trouble viewing links once you are authorized for online services, you can try to clear cache and cookies; then restart your PC in an effort to view them. If you're still having trouble, call a claims specialist at (414) 435-7069 or toll-free (844) 910-3661 during business hours.