Identity Verification Process

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All claimants need to verify their identity before they can file for unemployment benefits.

To verify your identity:

1. Log on to my.unemployment.wisconsin.gov
2. Enter your personal information.
3. Follow the steps for identity verification (you will choose whether you want to verify your identity online with Login.gov or in person at a Post Office).
4. Follow the online instructions and enter the information needed for either method.
   • You need to start the identification process online, even if you want to verify your identity in person.

You have seven days to complete the identity verification process once you have created your claimant portal account. The method you choose to verify your identity (online or in person) will not impact your unemployment payments, but you will not be able to file a claim until your identity is verified.

You will get an email to confirm your identity verification is done. When done, your identity verification will automatically update in our system. Please wait at least one hour after your identity verification is done before trying to log on to the claimant portal.

You may be contacted if we need more information to verify your identity.

You can find more information on Login.gov at How to Verify your Identity and Verify your Identity In Person.

If you have already authorized to use online services, in most cases, you will not have to verify your identity again. There are some cases when you may have to confirm your identity. For example:

• if your personal information changed,
• you changed your password,
• you forgot your username or password, or
• if you have not logged on to the claimant portal in the last year.

Claimants who can't go online need to verify their identity through another process. Call the Help Center at (414) 435-7069 or toll-free (844) 910-3661 during business hours for assistance.

Answers to other frequently asked questions are available on the Claimant Portal Logon FAQ.