Visa® Pre-Paid Debit Card (U.S. Bank ReliaCard® FAQ

NOTE: Due to decreased inventory, US Bank ReliaCard is using a second card design. Claimants who choose to receive benefits by debit card will be sent one of the following designs:

U.S. Bank ReliaCard Prepaid Debit Card New Design   U.S. Bank ReliaCard Prepaid Debit Card

Frequently asked questions about the Visa Pre-Paid Debit Card (U.S. Bank ReliaCard) for unemployment benefit payments including how to sign up, getting and using the card, limits and customer service.

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The U.S. Bank ReliaCard is a reloadable, prepaid debit card issued by U.S. Bank. The ReliaCard provides an electronic option for receiving your unemployment insurance payments. It is not a credit card, but works similarly to other debit cards.

Once funds are added to the card account, it can be used to make purchases, pay bills, and make online, phone or mail-order purchases. You can also get cash back with purchases at participating merchants or withdraw cash at ATMs, banks or credit unions. The amounts of purchases, bill payments or cash withdrawals are automatically deducted from the available balance on the card.

  1. Online – View account online at www.usbankreliacard.com
  2. Text/Email1 – Sign up to receive free email or text alerts when funds have been deposited to your account or when your balance gets low
  3. Mobile Banking App2 – Search for “U.S. Bank ReliaCard” in the App Store or Google Play
  4. Phone – Call Cardholder Services toll-free at (855) 279-1271
  5. ATM – Perform a balance inquiry at an ATM3

1Standard messaging charges apply through your mobile carrier and message frequency depends on account settings.

2The U.S. Bank ReliaCard Mobile App is free to download. Your mobile carrier may charge access fees depending upon your individual plan. Web access is needed to use Mobile App. Check with your carrier for specific fees and charges. Some mobile features may require additional online setup. Any fees for optional transactions will be identified during their use.

3 Some fees may apply. Login to your account online at www.usbankreliacard.com or contact Cardholder Services at (855) 279-1271 for a full list of fees.

For security reasons, the card will arrive in a plain, white, window envelope with a Indianapolis, IN return address.

The card comes with:
  • Instructions on how to activate the card and fee schedule
  • The cardholder agreement, which discloses terms and conditions
  • A usage guide detailing where and how the card can be used
  • The U.S. Bank Privacy Pledge

Your card should arrive within 5-7 business days after you have enrolled in the program and your benefit payments have been approved. After receiving the card in the mail, you must call Cardholder Services at (855) 279-1271 or visit www.usbankreliacard.com to activate the card and choose your PIN (Personal Identification Number). You cannot use the card until it has been activated. Be sure to sign your name on the back of your card in ink. Your card is not valid unless it’s signed. Note: U.S. Bank accepts relay calls.

No. Future payments will be deposited automatically onto the initial card. If the card is lost or stolen, call Cardholder Services at (855) 279-1271 to report it immediately and they will send a new one. The remaining balance from the old card is transferred to the new card. Future payments will be deposited to the new card.

  1. Cash Back With Purchases – at participating merchants such as grocery or convenience stores
  2. ATM Withdrawal – at any ATM
  3. Teller Withdrawal – at any bank or credit union
  1. Insert or swipe your card and enter your 4-digit PIN
  2. Select “Withdrawal from Checking”
  3. Enter the amount to be withdrawn

You must know your available balance (the teller will not have access to this information) and ask for a cash withdrawal in the amount you wish to withdraw. Note: you may need to provide your driver’s license to verify your identity.

No. You can get cash back with purchases at merchants throughout the United States such as grocery and convenience stores. Cash can also be obtained from any ATM5 or over the counter at any Visa bank or credit union. To find the ATM nearest you, visit www.moneypass.com

Yes & No. The card can be used to make signature-based purchases without a PIN. However, a PIN must be used for PIN-based purchases and for cash withdrawals at ATMs. You must choose your own PIN by calling Cardholder Services at (855) 279-1271 or visiting www.usbankreliacard.com after you receive your card. For security reasons it is important that you pick a PIN that only you would know, and not share the PIN or the card with anyone.

You must contact Cardholder Services at (855) 279-1271 or visit www.usbankreliacard.com to reset your PIN.

Yes. You can go to any Visa bank or credit union and ask the teller for a cash withdrawal.

You have the option of signing up for optional text or email alerts3 when money is added or your card balance gets low at www.usbankreliacard.com. You can also use U.S. Bank’s two-way text-alert feature by texting a short code to receive the following updates:

Alert Type Instructions
Balance Alert Text BAL to 90831
Recent Transactions Text TRANS to 90831
Customer Service Number Text HELP to 90831

Yes. You can visit your billers’ websites and provide your 16-digit card number and expiration date or log on to www.usbankreliacard.com.

Yes. You can use the ReliaCard Mobile Banking app to check your account balance, enroll in and manage text alerts, view your most recent transactions or search for the nearest in-network ATM location. Search for “U.S. Bank ReliaCard” in the App Store or Google Play

If you need to make a purchase for more than the amount you have on your card, you will need to use two forms of payment. Tell the cashier how much you want taken from the balance on your card – the cashier cannot determine your available balance. Then, pay the remaining balance with cash, check, credit card or check card.

Usually a purchase that exceeds the available balance will not be approved. In very limited circumstances, if you do not have sufficient funds when the final amount clears, it may result in a negative balance; however, you will not be charged an overdraft fee. You can check your balance online, using the ReliaCard Mobile App or by calling Cardholder Services 24/7 at (855) 279-1271.

No. For privacy reasons, U.S. Bank does not share card account numbers or transaction details. However, for reconciliation purposes, the UI Division does have access to the amount and date of each deposit.

Fees are located on the Fee Schedule sent to you with your card. You may view your fee schedule online by logging into your account at www.usbankreliacard.com. You may also call Cardholder Services at (855) 279-1271 to request fee information.

View the online benefit services logon FAQ or contact an unemployment claims specialist for assistance at (414) 435-7069 or toll-free (844) 910-3661 during business hours.

Yes, at www.usbankreliacard.com. The following functions can be performed online:

  • PIN Change
  • Balance inquiry
  • View card transactions
  • View previous statements
  • Set up alerts
  • Pay bills

Contact Cardholder Services at (855) 279-1271 or visit www.usbankreliacard.com to report an address change. Also, go online at https://my.unemployment.wisconsin.gov to update your address with the department so your mail will be sent to the correct address. For help using online services call (414) 435-7069 during business hours.

For questions about your funds, such as when you will receive the next deposit to the card, or the amount of a deposit to the card, go online at https://my.unemployment.wisconsin.gov. For help using online services call (414) 435-7069 during business hours. For all other questions about the card, you may log into your account at www.usbankreliacard.com or contact Cardholder Services 24 hours a day, at (855) 279-1271. This number is on the back of the card.

You must call Cardholder Services at (855) 279-1271 to report your card lost/stolen and have a replacement card sent to you within 5-7 business days. You may not be responsible for any fraudulent activity that occurs on your card provided that you report the card missing in a timely manner, and have not shared your card or PIN number with anyone.

Keep your debit card for any future claims. Your current card remains active through its expiration date.

No. You must direct all U.S. Bank ReliaCard questions to Cardholder Services at (855) 279-1271, or utilize the web site, www.usbankreliacard.com, for inquiries.

The following can be done through customer service:

  • Activate the card
  • Choose/Change PIN (Personal Identification Number)
  • Balance inquiry
  • Review recent transaction history
  • Report card lost or stolen and have it reissued
  • Speak to a live customer service representative if additional assistance is needed
    Note: U.S. Bank accepts relay calls.

You must direct all U.S. Bank ReliaCard questions to Cardholder Services at (855) 279-1271, or utilize the web site, www.usbankreliacard.com, for inquiries.

Start by checking online at https://my.unemployment.wisconsin.gov.  For help using online services or if you are unable to go online call (414) 435-7069 during business hours.

Yes, if you have a valid bank account. You can enroll online at https://my.unemployment.wisconsin.gov. See the Direct Deposit FAQ for more information.

You may choose to be paid via direct deposit and discontinue use of the card. However, any payments deposited to the card account can only be accessed through the card. You can choose future benefits be deposited into your direct deposit account. See the Direct Deposit FAQ for more information.

Yes, but it is not necessary to close your account. You should keep your card. Your current card remains active through its expiration date and can be used for future claims.


The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A., Inc. © 2015 U.S. Bank Member FDIC.