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MyWisconsin ID FAQs

The purpose of this page is to provide a list of frequently asked questions (FAQs) related to MyWisconsin ID. The resources below cover general ID FAQs as well as common ID products such as Single Sign-On and Multi-Factor Authentication FAQs.

About MyWisconsin ID

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MyWisconsin ID is the foundation for secure connections between people and technology. MyWisconsin ID is a platform that securely connects state employees, partners, and customers to the applications and tools they need in a single sign-on format.
Many state resources have already made the change to MyWisconsin ID access with more resources planning to soon. To access these and other state resources, you will need to register for a MyWisconsin ID.
MyWisconsin ID is fully encrypted for your protection.

The MyWisconsin ID Process

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You can create a MyWisconsin ID in a few minutes by following our step-by-step instructions (coming December 13).
SSO stands for single sign-on. MyWisconsin ID is a single sign-on account platform which allows users to sign in once to interact with multiple applications.
Multifactor Authentication (MFA) is an added measure to secure your account. MyWisconsin ID uses MFA to verify your identify in two steps.
  • Step 1: Sign into your MyWisconsin ID account by using your username and password.
  • Step 2: Verify your sign-in atttempt by text or using an authenticator like Okta Verify or Google Authenticator.
These two steps serve as your multiple factors of authentication and help keep your account (and information) secure.
For your protection, MyWisconsin ID requires multifactor authentication (MFA).
If you start the process of creating a MyWisconsin ID account, it is important that you complete the process, including selecting your multifactor authentication preferences within two hours. If you are unable to complete the registration process within two hours, your account will be deleted.

Your MyWisconsin ID Password

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Your MyWisconsin ID password must be at least 16 characters long and must be a combination of upper and lowercase letters, numbers, and symbols. Your password should not include your username or your first or last name. Do not reuse passwords.

Please note that you are only allowed to update your password once every two hours.

To update your MyWisconsin ID password, follow the instructions on MyWisconsin ID Change Password..

If you forget your MyWisconsin ID password, follow the instructions on MyWisconsin ID Password Recovery.

If you are unable to access your MyWisconsin ID account, contact the Information Technology Solutions Center (ITSC) at 608-266-7252, Monday through Friday from 6 a.m. to 5 p.m.

Your MyWisconsin ID and DWD Resources

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The DWD Equal Rights Case Portal is the first DWD resource to use MyWisconsin ID. Other DWD resources will be added to MyWisconsin ID in 2024.

Many state agencies have already started using MyWisconsin ID, including the Department of Children and Families, Department of Financial Institutions, Employee Trust Funds, Department of Corrections, and the Office of Commissioner of Insurance. The Equal Rights Case Portal is the first DWD resource to use MyWisconsin ID, but other DWD resources will be added in 2024. State agencies will continue to add resources to MyWisconsin ID through 2028.

After creating a MyWisconsin ID, you can log into any agency resource that uses MyWisconsin ID using the same credentials.

The benefit of MyWisconsin ID is it replaces numerous account credentials eliminating the burden of having to remember multiple logins for each individual interaction with the state. After creating a MyWisconsin ID, you will use it to access the resources that have been added to MyWisconsin ID.