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New identity verification process for claimants began November 6, 2024.
Claimants may need to verify their identity online or in person (if they are not already authorized to use online services).
Claimants who can't go online need to verify their identity through another process. Claimants can call the Help Center at (414) 435-7069 or toll-free (844) 910-3661 during business hours for assistance.
You can find more information on Login.gov at How to Verify your Identity and Verify your Identity In Person.
Additional details can be found on our Identity Verification Process page and answers to claimant's frequently asked questions are available on our Claimant Portal Logon FAQ page.
DWD Contact Information
201 E. Washington Ave
P.O. Box 7946
Madison, WI 53707
(608) 266-3131
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