WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services

8.6.4 Documentation Requirements

Effective date: October 10, 2018 to August 31, 2020

For each participant receiving supportive services, the career planner must:

1. document all supportive service needs (information/referral and program-funded) in the participant's employment plan and indicate how the needs will be addressed.
2. document in ASSET case notes if the career planner offers a supportive service, but the participant declines it.

For information/referral supportive services, the career planner must:

1. enter information/referral supportive services that are both planned and provided into ASSET using the appropriate ASSET referral service under "Basic Career – Self/Informational."
2. document the reason the supportive service is needed in the ASSET service screen's comments field.
   
   Note: Information/referral supportive services are entered into ASSET under Basic Career services because career planners are likely to think of them as referrals and look for them with the other referral services. Information/referral supportive services entered this way are still reported in the PIRL as supportive services.¹

For program-funded supportive services, the career planner must:

1. enter program-funded supportive services that are both planned and provided into ASSET using the appropriate ASSET Supportive Service under "Support Services."
2. document in the ASSET "Supportive Service" screen comments field:
   • the reason the supportive service is needed;
   • the specific career or training service supported by the supportive service;
   • AND
   • that the service is not available through other WIOA titles, federal or state public assistance programs, or job center partners in the local WDA.²
   • Note: "Not available" means not offered or not offered within the time frame the participant needs.
3. save any documentation of payment and expenses (estimates, vouchers, receipts, milage logs, etc.) in the case file.

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• ¹The WIOA final rule lists information/referral supportive services both as a type of basic career service (in 20 CFR § 678.430(a)(9)) and as a supportive service (in 20 CFR § 680.900).
• ²20 CFR § 680.910(a)(2); 20 CFR § 680.900