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This indicator measures both the accuracy of setting wages for computing TTD rates under ss. 102.11 and 102.43, Wis. Stats., and the accuracy of all temporary and permanent disability benefit payments due.
Insurers are required to comply with ss. 102.11 and 102.43, Wis. Stats., and make accurate and complete payments in accordance with both of these sections in Chapter 102.
While there is no performance standard set by statute or rule the benchmark used for training purposes is to have a ratio of no more than 10% of claims requiring letters to correct rate calculation or payment accuracy vis-à-vis all claims.
The source of the data is from wage and rate computations shown on the Supplementary Report, form WKC-13, and the Wage Information Supplement, form WKC-13-A. The program selects balance due (letters WC77 and WC77P) and wage correction letters (letter WC119) sent during the quarter. Click here (Standard Letters) to view specific letter language.
Accuracy is computed by dividing the number of balance due and wage correction letters by the number of First and Final Supplementary Reports received during the quarter and establishing a ratio of these letters sent during the quarter vis-a-vis the number of First and Final Supplementary Reports received during the quarter. Counts and ratios will be made after combining the following two categories:
This indicator reflects the individual and combined performance of about 180 insurers with respect to determining the correct rate at which to pay worker's compensation temporary benefits and the accuracy of correctly paying all payments due. These insurers account for over 90% of the claims submitted. The benchmark for training purposes is that 90% of claims reported do not require the Department to send either a balance due or wage correction letter. Data is updated quarterly.
Industry performance for the past 12 quarters is holding steady at 90%. 2nd quarter 2023 performance is at 89%. Continued monitoring, education and feedback by the WC Division, as well as insurance carrier and self-insured employer diligence, have enabled insurers and self-insured employers to meet or exceed the 90% benchmark for this very important aspect of claims adjusting.
PLEASE NOTE: Quarterly summary reports are static. As such they are a snapshot of performance reflected by our database on the 14th day of every new quarter. As such, actual performance may be different due to changes to the claims for the given quarter after the reports are run.