PART 3 - What to Expect

Unemployment Insurance Handbook for Employers (UCB-201-P)
Section 6 - Benefits Accuracy Measurement

The length of time required to complete a BAM audit varies. Most investigations are conducted by mail, phone, fax, or email. If the audit is related to a claim that paid benefits, the requested information will include payroll records. As part of the audit, the investigator will ask for a report of the claimant’s gross wages by pay date going back to the start of the claimant’s base period. This information will be compared to the wage amounts reported by the employer on the quarterly wage reports. The investigator will contact you if there are any discrepancies.

If the audit is related to a determination that denied benefits, the Quality Control Investigator will ask you to confirm the information provided in the original fact-finding investigation, and will ask for some general employment information about the claimant that is required by the Department of Labor. The investigator will also contact the claimant to confirm his/her original statement.


Updated: December 30, 2019