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DWD logo

Tony Evers, Governor
Amy Pechacek, Secretary

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784

Dec. 27, 2023
CONTACT: DWD Communications

DWD Continues Customer Service Improvements for Unemployment Insurance

MADISON – As part of the Wisconsin Department of Workforce Development's (DWD) continued efforts to modernize its Unemployment Insurance services, the agency is launching a project to upgrade the Unemployment Insurance employer portal while also progressing with work on new tools to calculate benefits for claimants.

"The new employer portal will offer significant efficiencies and streamline processes for employers," said DWD Secretary Amy Pechacek. "Greater efficiency for employers will also speed processing times for claimants, reflecting our priority to improve service for all DWD customers."

The new employer portal also will increase security and offer the following:

The Employer Portal upgrade follows other modernization efforts underway throughout DWD, including:

More details about the latest upgrades to the UI benefits system and the employer portal project can be found in this UI Modernization Update video. Previously reported progress on modernization includes:

Employers and others interested in learning more about the development of the employer portal project and other UI system upgrades can visit the UI Modernization webpage and sign up for notifications.

DWD began working on modernizing its UI system in 2021 through a contract with Madison-based Flexion Inc. The UI modernization system development and infrastructure work is estimated to be completed by December 2026. However, modernization is an ongoing process that adapts to changes in policy, technology, customer and staffing needs, and processes. DWD will keep up with those changes through ongoing systems modernization efforts to maintain an up-to-date and adaptable UI system that is accessible, efficient, and secure for claimants, employers, and staff.


Wisconsin's Department of Workforce Development efficiently delivers effective and inclusive services to meet Wisconsin's diverse workforce needs now and for the future. The department advocates for and invests in the protection and economic advancement of all Wisconsin workers, employers and job seekers through six divisions – Employment and Training, Vocational Rehabilitation, Unemployment Insurance, Equal Rights, Worker's Compensation and Administrative Services. To keep up with DWD announcements and information, sign up for news releases and follow us on Linkedin, Facebook, Twitter and YouTube.