Unemployment Insurance Handbook for Employers (UCB-201-P)
Section 6 - Benefits Accuracy Measurement

PART 3 - What to Expect

The length of time required to complete a BAM audit varies. Most investigations are conducted by phone, fax, mail or email. If the audit is related to a claim that paid benefits, most of the information requested will be payroll information. As part of the audit, the investigator may ask for a report of the claimant’s gross wages by pay date going back to the start of the claimant’s base period. This information will be compared to the wage amounts reported by the employer on the quarterly wage reports. The investigator will contact you if there are any discrepancies.

If the audit is related to a determination that denied benefits, the Quality Control Investigator will ask you to confirm the information provided in the original fact-finding investigation, and will ask for some general employment information about the claimant that is required by the Department of Labor. The investigator will also contact the claimant to confirm his/her original statement.

Updated: October 21, 2013

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