Unemployment Insurance Business Functions
Unemployment Insurance (UI) is one of seven divisions within the Department of Workforce Development and offers the following services:
- UI Administration is responsible for the management of the Unemployment Insurance Program which provides temporary economic assistance to Wisconsin's unemployed workers, ensuring program integrity and providing legislative and customer relations. This includes the quality analysis of the benefit and tax programs.
- Benefit Operations Bureau administers all Wisconsin UI benefit payment programs through an integrated network of call centers. Administers and coordinates Wisconsin's Quarterly Wage Reporting program, collecting and processing wage records for all UI covered employers. Administers and coordinates Wisconsin's New Hire Reporting program. Is responsible for benefit fraud and overpayment detection and prosecution.
- Bureau of Tax and Accounting is responsible for depositing all UI tax receipts, maintaining employer accounts, collecting delinquent UI taxes, penalties, overpayments and conducting field audits.
- Bureau of Legal Affairs is responsible for providing legal services to the division, holding hearings of appealed UI claims, and doing policy research and analysis on issues affecting the UI program.
- Bureau of Management and Information Services provides a wide variety of services to the division: Technical services such as IT systems development, business analysis, testing and training; Support services such as imaging, document management and data entry; Data services such as operational and federal data reporting, research and analysis; and Administrative services such as internal security, IT, telecom, communications, web and forms/publications coordination.