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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 11) Performance Accountability and Reporting

11.5 Primary Indicators of Performance

11.5.9 Effectiveness in Serving Employers

Effective date: October 15, 2018


Effectiveness in Serving Employers is a shared indicator across all six WIOA core programs. States will report the Effectiveness in Serving Employers indicator(s) to US DOL and US DOE as a combined statewide measure annually.1 The reporting period is the program year.2 This policy provides specific procedures Wisconsin DWD will follow when calculating effectiveness in serving employers indicators.

US DOL and DOE established a pilot program in the Information Collection Request (ICR) (OMB Control 1205-0526) approved June 29, 2016.3 States were required to choose at least two of the three indicators for reporting data. Wisconsin selected "Repeat Business Customers" and "Employer Penetration Rate."

DOL and DOE originally expected to identify a permanent, standardized indicator to replace the pilot approaches by the beginning of PY 2019. However, DOL and DOE announced in the federal register from March 6, 2018, they will conduct nationwide surveys and interviews with state WIOA administrators and employers to refine the indicator.4 They anticipate this process will require 36 months to complete. Upon selection and notification of a permanent Effectiveness in Serving Employers indicator, this policy will be revised to address reporting of the new indicator.

The three approaches authorized in the pilot were:

  1. Participant Retention with Same Employer
      • Number of participants who exited during the reporting period who were employed by the same employer during the 2nd quarter after exit and the 4th quarter after exit DIVIDED BY the number of participants who exited during the reporting period.
  2. Employer Penetration (Selected by Wisconsin for Pilot Years)
      • The total number of establishments, as defined by the Bureau of Labor Statistics Quarterly Census of Earnings and Wages (QCEW) program that receives a service or, if it is an ongoing activity, are continuing to receive a service or other assistance during the reporting period DIVIDED BY the number of total establishments, as defined by the QCEW program, located within the state during the final month or quarter of the reporting period.
  3. Repeat Business Customers (Selected by Wisconsin for Pilot Years)
      • Number of establishments served during the past three years who have continued to receive a service DIVIDED BY number of establishments served during the past three years.

The Effectiveness in Serving Employers is a shared indicator. All business service activity recorded in JCW Business from all Wisconsin's WIOA Core and Partner programs assist the state in the calculation of this performance indicator. States are to identify an agency that will submit the Effectiveness in Serving Employers report to either US DOL or US DOE on behalf of the state's WIOA programs. Wisconsin DWD Division of Employment Training (DET) will submit annual reports to the Employment Training Administration (ETA) through the Workforce Information Performance System (WIPS) on behalf of all WIOA Core Programs.


Reporting Employer Penetration Rate denominator using QCEW Data

Business Services that count for performance indicators

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