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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 10) Youth Program

10.2 Youth Program Design

10.2.1 Case Management

Effective date: January 1, 2019

The U.S. Department of Labor (DOL) defines "case management" as "the act of connecting youth to appropriate services."1

Local WDBs are required to provide case management to all Youth Program applicants and participants.2 Case management begins during the enrollment process, before a youth is a participant, and continues throughout program participation and follow-up.3 Since case management is not one of the 14 WIOA Youth Program elements, it does not trigger or extend participation in the WIOA Youth Program.4 While case management is a required activity, it is not tracked in the Automated System Support for Employment and Training (ASSET) because it is not included on DOL's Participant Individual Record Layout (PIRL), which is used for federal performance reporting.5

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