WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services



8.6.6 Local WDB Policy Requirements

Effective date: October 10, 2018

The local WDB, in consultation with job center partners and other community service providers, must develop a policy on supportive services that ensures resource and service coordination in the local area.1

The local WDB's supportive services policy and procedures must address the following:

  • the process for ensuring that participants are accurately informed about the availability of supportive services and are connected to appropriate supportive services;2
  • the process for ensuring that career planners offer and provide supportive services in an equitable and consistent fashion to similarly situated participants;
  • the types of program-funded supportive services routinely offered through the Adult and Dislocated Worker Programs3 and, if desired by the local WDB, procedures to allow additional program-funded supportive services on a case-by-case basis;
  • the maximum amount and/or duration for each type of program-funded supportive service, if the local WDB chooses to adopt limits and, if applicable, the process to request and grant exceptions to the limits;4
  • methods for calculating program-funded supportive services, when appropriate (e.g., mileage or child care reimbursements);
  • any local eligibility and/or documentation requirements for program-funded supportive services (e.g., completion of a needs assessment form, income thresholds that must be satisfied, submission of a reimbursement request form);
  • the procedure career planners must use to assess and demonstrate a participant's need for a program-funded supportive service; and
  • a prohibition on reimbursing participants for expenses incurred without prior approval.5

Note: The local WDB is responsible for developing one Adult and Dislocated Worker supportive services policy for the entire local workforce area.6