WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services

Table of Contents 

8.6.6 Local WDB Policy Requirements

Effective date: October 10, 2018

The local WDB, in consultation with job center partners and other community service providers, must develop a policy on supportive services that ensures resource and service coordination in the local area.¹

The local WDB's supportive services policy and procedures must address the following:

• the process for ensuring that participants are accurately informed about the availability of supportive services and are connected to appropriate supportive services;²
• the process for ensuring that career planners offer and provide supportive services in an equitable and consistent fashion to similarly situated participants;
• the types of program-funded supportive services routinely offered through the Adult and Dislocated Worker Programs³ and, if desired by the local WDB, procedures to allow additional program-funded supportive services on a case-by-case basis;
• the maximum amount and/or duration for each type of program-funded supportive service, if the local WDB chooses to adopt limits and, if applicable, the process to request and grant exceptions to the limits;⁴
• methods for calculating program-funded supportive services, when appropriate (e.g., mileage or child care reimbursements);
• any local eligibility and/or documentation requirements for program-funded supportive services (e.g., completion of a needs assessment form, income thresholds that must be satisfied, submission of a reimbursement request form);
• the procedure career planners must use to assess and demonstrate a participant's need for a program-funded supportive service; and
• a prohibition on reimbursing participants for expenses incurred without prior approval.⁵

Note: The local WDB is responsible for developing one Adult and Dislocated Worker supportive services policy for the entire local workforce area.⁶

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• ¹20 CFR § 680.900; TEGL 19-16, p. 18
• ²20 CFR § 680.900
• ³81 FR 56158
• ⁴20 CFR § 680.920(a) & (b); TEGL 19-16, p. 18
• ⁵2 CFR § 230 Appendix B-33
• ⁶81 FR 56158