WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services



8.6.4 Documentation Requirements

Effective date: October 10, 2018

Revised date: September 1, 2020

For each participant receiving supportive services, the career planner must:

  1. document all supportive service needs (information/referral and program-funded) in the participant's employment plan and indicate how the needs will be addressed.
  2. document all supportive services that the participant receives, as outlined in 12.3.6 Supportive Services File Documentation Requirements for Adult Program participants, or 12.3.6 Supportive Services File Documentation Requirements for Dislocated Worker Program participants.
  3. document in an ASSET case note if the career planner offers a supportive service, but the participant declines it.

For information/referral supportive services, the career planner must enter information/referral supportive services that are both planned and provided into ASSET using the appropriate ASSET referral service under "Basic Career – Self/Informational."

Note: Information/referral supportive services are entered into ASSET under Basic Career services because career planners are likely to think of them as referrals and look for them with the other referral services. Information/referral supportive services entered this way are still reported in the PIRL as supportive services.1


For program-funded supportive services, the career planner must:

  1. enter program-funded supportive services that are both planned and provided into ASSET using the appropriate ASSET Supportive Service under "Support Services."
  2. document in the ASSET service screen' comments field:
    • the specific career or training service supported by the supportive service;
    • AND
    • that the service is not available through other WIOA titles, federal or state public assistance programs, or job center partners in the local WDA.2
    • Note: "Not available" means not offered or not offered within the time frame the participant needs.
  3. save any documentation of payment and expenses (estimates, vouchers, receipts, milage logs, etc.) in the case file.



Employment Plan

Effective date: October 10, 2018

An employment plan identifies a participant's employment goals, appropriate achievement objectives (i.e., action steps) and combination of services that will help the individual achieve his/her employment goals. (WIOA sec. 134(c)(2)(A)(xii)(II); 20 CFR § 680.170)



Public Assistance

Effective date: August 20, 2018

Revised date: September 1, 2020

"Public Assistance" means federal, state, or local government cash payments where eligibility is determined by a needs or income test.

WIOA Sec. 3(50)

As WIOA does not define "cash payments," DWD-DET used definitions provided by the U.S. Census Bureau and the U.S. Citizenship and Immigration Services to define "cash payments" as cash or a cash equivalent, such as a debit card or check, that can be spent however the recipient choses, and is not restricted to a specific purpose like groceries or childcare.

U.S. Census Bureau (https://www2.census.gov/library/publications/ 2013/acs/acsbr11-12.pdf); U.S. Citizenship and Immigration Services (https://www.uscis.gov/policy-manual/volume-8-part-g-chapter-10)