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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services

8.6.3 Providing Supportive Services

Effective date: October 10, 2018 Identifying Supportive Service Needs

As part of the initial assessment, career planners must work with individuals to identify their supportive service needs.1 The career planner

  1. gathers information from the individual to help the individual recognize barriers that could hinder his/her successful participation in career services or training activities
  1. helps the individual connect with available resources to address the barriers.

Career planners are expected to check in with participants about supportive service needs throughout their program participation. This will help ensure that all barriers to successful participation are identified and appropriately addressed, and that services are discontinued when they are no longer needed. When to Provide

Local WDBs may provide information and referral supportive services at any time.

Local WDBs may provide program-funded supportive services through the Adult and Dislocated Worker Programs when:

Note: Participants in follow-up may not receive any program-funded supportive services.5

Career planners may provide a program-funded supportive service only if the service is connected to the individual's participation in a career or training service. The program-funded supportive service must end when the career or training service ends. For example, a participant receives financial assistance for child care while attending training. The participant cannot continue to receive the child care assistance after the training ends, unless the participant needs child care to participate in another career or training service identified in his/her employment plan. Supportive services alone cannot extend an individual's program participation.6

Career planners can provide a program-funded supportive service for a career or training service that has not yet started, if the participant needs the supportive service in order to start the career or training service. For example, a participant plans to start an OJT and will need a pair of steel toe boots for the training. The boots are an allowable supportive service.

A participant may receive supportive services to support career or training services funded by WIOA or by non-WIOA sources, if the service 1) can be funded by WIOA, 2) is included in the participant's employment plan, and 3) is added to the ASSET Manage Services screen.

Examples of providing supportive services funded by WIOA to support career or training services not funded by WIOA:

Employment Plan

An employment plan identifies a participant's employment goals, appropriate achievement objectives (i.e., action steps) and combination of services that will help the individual achieve his/her employment goals. (WIOA sec. 134(c)(2)(A)(xii)(II); 20 CFR § 680.170)

Public Assistance

"Public Assistance" means federal, state, or local government cash payments where eligibility is determined by a needs or income test.

WIOA Sec. 3(50)

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