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Table of Contents

Chapter 2) The One-Stop (Job Center) Delivery System

Chapter 3) Program Funding and Grants Management

Chapter 4) Fiscal Management

Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action

Chapter 6) Complaints, Grievances, and Appeals

Chapter 8) Adult and Dislocated Worker Programs

Chapter 9) Rapid Response

Chapter 12) File Documentation

WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.6 Supportive Services

8.6.2 Categories

Effective date: October 10, 2018

Revision date: April 12, 2019

DWD-DET categorizes supportive services as either:

  1. information and referral to a supportive service (these are considered no-cost services)
  1. program-funded (e.g., payments to another entity for goods or services and reimbursements to participants).

Note: Costs for program-funded supportive services must be reasonable.

Note: In ASSET, information and referral supportive services are entered as a Referral service under "Basic Career – Self/Informational."

Supportive services may include, but are not limited to, the following:1

See the Supportive Services - Examples and Resource Guide for more information.

Reasonable Cost

Costs are considered reasonable if they are of a nature and amount that would be incurred by a prudent person under the circumstances prevailing at the time the decision was made to incur the costs. The question of reasonableness is particularly important when the non-federal entity is predominantly federally-funded. In determining reasonableness of a given cost, consideration must be given to:

(a) Whether the cost is of a type generally recognized as ordinary and necessary for the operation of the non-federal entity or the proper and efficient performance of the federal award.

(b) The restraints or requirements imposed by such factors as: sound business practices; arm's-length bargaining; federal, state, local, tribal, and other laws and regulations; and terms and conditions of the federal award.

(c) Market prices for comparable goods or services for the geographic area.

(d) Whether the individuals concerned acted with prudence in the circumstances considering their responsibilities to the non-federal entity, its employees, where applicable its students or membership, the public at large, and the federal government.

(e) Whether the non-federal entity significantly deviates from its established practices and policies regarding the incurrence of costs, which may unjustifiably increase the federal award's cost. (2 CFR § 200.404)

Public Assistance

"Public Assistance" means federal, state, or local government cash payments where eligibility is determined by a needs or income test.

WIOA Sec. 3(50)

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