Search &/or Print the WIOA Policy Manual
Chapter 1) Administration and Governance
Chapter 2) The One-Stop (Job Center) Delivery System
Chapter 3) Program Funding and Grants Management
Chapter 4) Fiscal Management
Chapter 5) Non-Discrimination/Equal Opportunity and Affirmative Action
Chapter 6) Complaints, Grievances, and Appeals
Chapter 7) Individual Training Accounts and Eligible Training Programs
Chapter 8) Adult and Dislocated Worker Programs
Chapter 9) Rapid Response
Chapter 10) Youth Program
Chapter 11) Performance Accountability and Reporting
Chapter 12) File Documentation
Chapter 13) File Documentation
WIOA Title I-A & I-B Policy & Procedure Manual
Table of Contents
Supportive Services - Examples and Resource Guide
Effective date: October 10, 2018
Below are some examples of information/referral and program-funded supportive services that may be helpful to program participants. Additionally, you will find helpful tips for creating local policies. This list is not exhaustive; local WDBs may offer services not listed here.
Referrals to community programs/services
Referrals to State and Federal public assistance programs
Transportation Assistance
mileage reimbursement
parking passes or reimbursements
car liability insurance
vehicle registration fees
driver license fees
access to public transit (e.g. bus passes)
purchase of a bicycle
payment towards vehicle repairs
Note: WIOA funds may not be used for foreign travel1 or for fines or penalties.2
Child care and dependent care assistance
help with identifying care options
payments towards the costs of care
Note: The local WDB may want to address the following when drafting its local policy and procedure:
whether the participant must use a licensed facility whether family and/or household members can provide the care attendance requirements for participants in training
Emergency assistance
help identifying emergency housing options
financial assistance towards rent or a mortgage
financial assistance towards utilities
Educational testing assistance
tutoring
payment of test-related fees
test preparation workbooks and other study aids
Reasonable accommodations
assessments for learning disabilities
funding of assistive technology/equipment and ASL interpreters
funding of foreign-language interpreters to accompany participants on job interviews
helping a participant secure accommodations from a training provider or employer
Services provided by legal aid organizations Legal aid services can include help with:
reinstatement of an individual's driver license
expungement (deletion) or sealing (must have court order to review) an individual's criminal records
accommodation requests
credit, debt, and housing issues
civil matters related to domestic abuse, sexual abuse, or restraining orders or injunctions for individuals at risk
civil matters related to child support and child custody
Uniforms, work attire, and work-related equipment/tools
eyeglasses
protective eye gear, steel toed boots, and other safety equipment
uniforms or other clothing suitable for work or interviews
Books, fees, and school supplies
hard copy and electronic text books or other required material
laptops and other devices or software needed for training
fees above and beyond tuition (e.g., application fees, per-credit fees, online course fees, campus parking fees)
Note: Under WIOA these are not considered training costs – they are to be charged as supportive services.
Payments/fees for employment- and training-related applications, tests, certifications, and licenses
fees for drug testing or medical exams, fingerprinting, vision exams, etc. required by employers or training providers
license issuance and license renewal fees
license and certification exam fees, including retake fees
Legal Aid
Effective date: October 10, 2018
Legal aid is free or low cost legal representation for low-income people needing civil legal assistance.