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WIOA Title I-A & I-B Policy & Procedure Manual

Supportive Services - Examples and Resource Guide

Effective date: October 10, 2018

Below are some examples of information/referral and program-funded supportive services that may be helpful to program participants. Additionally, you will find helpful tips for creating local policies. This list is not exhaustive; local WDBs may offer services not listed here.

Referrals to community programs/services

Referrals to State and Federal public assistance programs

Transportation Assistance

  • mileage reimbursement
  • parking passes or reimbursements
  • car liability insurance
  • vehicle registration fees
  • driver license fees
  • access to public transit (e.g. bus passes)
  • purchase of a bicycle
  • payment towards vehicle repairs
  • Note: WIOA funds may not be used for foreign travel1 or for fines or penalties.2

Child care and dependent care assistance

  • help with identifying care options
  • payments towards the costs of care
  • Note: The local WDB may want to address the following when drafting its local policy and procedure:
    • whether the participant must use a licensed facility
    • whether family and/or household members can provide the care
    • attendance requirements for participants in training

Emergency assistance

  • help identifying emergency housing options
  • financial assistance towards rent or a mortgage
  • financial assistance towards utilities

Educational testing assistance

  • tutoring
  • payment of test-related fees
  • test preparation workbooks and other study aids

Reasonable accommodations

  • assessments for learning disabilities
  • funding of assistive technology/equipment and ASL interpreters
  • funding of foreign-language interpreters to accompany participants on job interviews
  • helping a participant secure accommodations from a training provider or employer

Services provided by legal aid organizations

Legal aid services can include help with:

  • reinstatement of an individual's driver license
  • expungement (deletion) or sealing (must have court order to review) an individual's criminal records
  • accommodation requests
  • credit, debt, and housing issues
  • civil matters related to domestic abuse, sexual abuse, or restraining orders or injunctions for individuals at risk
  • civil matters related to child support and child custody

Uniforms, work attire, and work-related equipment/tools

  • eyeglasses
  • protective eye gear, steel toed boots, and other safety equipment
  • uniforms or other clothing suitable for work or interviews

Books, fees, and school supplies

  • hard copy and electronic text books or other required material
  • laptops and other devices or software needed for training
  • fees above and beyond tuition (e.g., application fees, per-credit fees, online course fees, campus parking fees)
  • Note: Under WIOA these are not considered training costs – they are to be charged as supportive services.

Payments/fees for employment- and training-related applications, tests, certifications, and licenses

  • fees for drug testing or medical exams, fingerprinting, vision exams, etc. required by employers or training providers
  • license issuance and license renewal fees
  • license and certification exam fees, including retake fees

Legal Aid

Effective date: October 10, 2018

Legal aid is free or low cost legal representation for low-income people needing civil legal assistance.