WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.4 Career Services



8.4.2 Basic Career Services

Generally, basic career services involve less staff time and involvement than individualized career services.1 All comprehensive job centers must provide basic career services to anyone seeking assistance.2 Some or all of the basic career services may also be available at affiliate job centers.3 See Section 2.2.3.1 for the definitions of comprehensive and affiliate job centers.

Some basic career services are participation-causing services while others are not. (See Participation-Causing Services Guidance)4

At a minimum, the following list of basic career services must be provided in each comprehensive job center as identified in the MOU.5 The table, below, outlines the services listed in the WIOA regulations and the corresponding ASSET service(s).

Basic Career Services in WIOA Regulations6 Basic Career Services in ASSET
Eligibility Determination Eligibility Determination
Outreach, Intake, and Orientation Intake and Orientation
Initial Assessment Initial Assessment of Interests, Skill Level & Supportive Service Needs
Labor Exchange Services Job Search Assistance (this includes the following subcategories):
  • Information about a specific job vacancy appropriate for the participant
  • Development of a job search plan
  • Job search workshop
  • Job finding club
  • Other job search assistance
Résumé Development
Job Referral/Placement Assistance
Referrals Referral (this includes the following subcategories):
  • Referral to Department of Veteran Affairs (VA) Services
  • Referral to Disabled Veteran Outreach Program (DVOP) Specialist
  • Referral to Federal Training (WIOA Title I, TAA, Adult Education, Vocational Rehab, Job Corps)
  • Referral to other WIOA programs (services other than training)
  • Referral to local bonding coordinator for Federal Bonding Program
  • Referral for a supportive service to community programs/services
  • Referral for a supportive service to a State or Federal public assistance program
  • Other Referral
Information About and Referrals to Supportive Services
Labor Market Information Labor Market Information (this includes the following subcategories):
  • Info on in-demand occupations/sectors
  • Info on non-traditional occupations
  • Other LMI
Job Requirements Information
Performance and Cost Information for Programs on the Eligible Training Provider List Information about Eligible Training Programs (ETPs)
Local WIOA Performance Information Information on Local Area Performance
Unemployment Insurance Information and Assistance Unemployment Insurance (UI) Claim Assistance
Financial Aid Assistance for Training and Education Financial Aid Information
Financial Aid Application Assistance

This list of basic career services is not exhaustive; a local Workforce Development Board (WDB) may provide additional basic career services.7 If a local WDB intends to provide a service beyond those on this list, DWD-DET requires the WDB to contact its assigned Local Program Liaison to ensure that the service is allowable and to determine how to record the service in ASSET.

Eligibility Determination

DWD-DET defines eligibility determination as applying the information collected during program registration to the eligibility criteria to see if the individual is eligible for the program.8 This service must be used to determine if an individual is eligible for the Adult Program and/or the Dislocated Worker Program based on the eligibility criteria for those programs. Anyone interested in being considered for the Title I programs must be allowed to apply9 and must receive an eligibility determination.10 As outlined in the Order of Services policy, DWD-DET requires this service to be completed prior to the start of any participation-causing service.

The corresponding ASSET service is called Eligibility Determination.

Outreach, Intake, and Orientation

Outreach, intake, and orientation involves providing introductory information about the job center and the programs and services provided through the one-stop system.11 This service may be provided individually or in a group setting.12

The corresponding ASSET service is called Intake and Orientation.13

Initial Assessment

The initial assessment is used to help develop a service strategy.14 Information reviewed must include the participant's:

  • reading and writing skill levels (literacy);
  • math skill levels (numeracy);
  • English language proficiency;
  • aptitudes/abilities, including skills gaps; and
  • supportive service needs.15

DWD-DET requires the Basic Skills Screening Tool to be administered as part of the initial assessment to help determine if an individual is basic skills deficient; however, this tool alone does not constitute a complete initial assessment.

Information reviewed should also include the participant's:

  • educational history;
  • interests; and
  • job skills and work history.

DWD-DET expects the career planner to conduct the initial assessment in a collaborative manner with the participant, collecting information from the participant using informal and/or formal methods. This could range from a conversation with the participant to reviewing the results of a standardized test or assessment.

A career planner may use the results of a recent assessment – either formal or informal – that the participant completed for another program.16 If an assessment completed for another program includes all the information required for the initial assessment service, DWD-DET allows the career planner to use that assessment to complete the initial assessment service. If, however, the assessment completed by another program does not include all the required information for the initial assessment service (e.g., the Basic Screening Tool was not completed), the career planner must ensure that the missing components are completed.

Note: In this context, DWD-DET defines "recent" as having been completed within the previous six months.17 While local WDBs may develop their own policies for the use of recent assessments,18 any such policies may not allow the use of assessments that were completed more than six months before the initial assessment service.

As outlined in 8.3.1 Order of Services, DWD-DET requires career planners to provide an initial assessment service and a comprehensive assessment service to all participants after they have been determined eligible for the Adult Program and/or the Dislocated Worker Program, and prior to developing a new or updating an existing individual employment plan (IEP). The initial assessment and the comprehensive assessment combine to help identify the components of the IEP.

DWD-DET allows information used for the initial assessment to be collected prior to the eligibility determination, so long as the process of collecting the information does not involve direct costs to the Adult Program and/or Dislocated Worker Program (e.g., the information is collected using an application form that participant completes).

The corresponding ASSET service is called Initial Assessment of Interests, Skill Level & Supportive Service Needs.

Labor Exchange Services

Labor exchange services19 include job search and placement assistance and, when needed by an individual, career counseling that includes the provision of information relating to:

The corresponding ASSET services are called: Job Search Assistance, Job Referral/Placement Assistance, and Résumé Development.22

Job Search Assistance is used to record providing a participant assistance with planning and carrying out a successful job-hunting strategy. This service includes the following subcategories, one of which must be selected in ASSET:

  • Information about a specific job vacancy appropriate for the participant;23
  • Development of a job search plan;24
  • Job search workshop;25
  • Job finding club;26 and
  • Other job search assistance.

Job Referral/Placement Assistance is used to record bringing to an employer's attention one or a group of participants who are available for a posted job.

Résumé Development27 is used to record assisting a participant in creating or improving a résumé or cover letter.

Note: DWD-DET considers the career counseling component of labor exchange services to overlap with the Group Employment Counseling and Individual Employment Counseling individualized career services. As such, DWD-DET does not include a separate basic career service for career counseling in ASSET.

Referrals28

Referral services involve helping connect an individual to, and coordinating activities with, other programs and services, including programs and services within the one-stop delivery system and, when appropriate, other workforce development programs.29 This also involves providing information about and making referrals to appropriate supportive services.30 Information provided to individuals should be in usable and understandable formats and languages.31 When appropriate, career planners are expected to share information about, and make referrals to, the following: child care; child support; medical or child health assistance available through the state's Medicaid program and Children's Health Insurance Program; benefits under FoodShare; assistance through the earned income tax credit; housing counseling and assistance services sponsored through U.S. Department of Housing and Urban Development; and W-2 assistance and other supportive services and transportation provided through that program.32 Career planners are encouraged to share information about, and make referrals to, other supportive services that would benefit the individuals they are serving.33

The corresponding ASSET service is called Referral and has the following subcategories, one of which must be selected in ASSET:

  • Referral to Department of Veteran Affairs (VA) Services;34
  • Referral to Disabled Veteran Outreach Program (DVOP) Specialist;35
  • Referral to Federal Training (WIOA Title I, TAA, Adult Education, Vocational Rehab, Job Corps);36
  • Referral to other WIOA program (services other than training);37
  • Referral to local bonding coordinator for Federal Bonding Program;38
  • Referral for a supportive service to community programs/services;39
  • Referral for a supportive service to a State or Federal public assistance program;40 and
  • Other Referral.

Labor Market Information

Labor market information services include the provision of information on national, state, regional and/or local labor market conditions and employment statistics,41 from data sources such as the Bureau of Labor Statistics, WisConomy, O*NET, etc. This includes the provision of the following information:

  • job vacancy listings in labor market areas;
  • information on job skills necessary to obtain the vacant jobs listed; and
  • information relating to local occupations in demand and the earnings, skill requirements, and opportunities for advancement for those jobs.42

The corresponding ASSET services are called Labor Market Information and Job Requirements Information.

Labor Market Information is used to record providing a participant information related to the following subcategories, one of which must be selected in ASSET:

  • Info on in-demand occupations/sectors;
  • Info on non-traditional occupations; and
  • Other LMI.

Job Requirements Information43 is used to record reviewing the knowledge, skills, and abilities needed for a specific job or type of job.

Performance and Cost Information for Programs on the Eligible Training Programs List44

Provision of performance and cost information for programs on the Eligible Training Programs List (ETPL) involves sharing Wisconsin's ETPL website with the participant and, when needed, informing them how to search for programs and locate performance and cost information for programs of interest.45 The ETPL is maintained by DWD-DET and is used by Adult Program and Dislocated Worker Program participants to research and select Individual Training Account (ITA)-eligible occupational classroom training.

The corresponding ASSET service is called Information about Eligible Training Programs (ETPs).

Local WIOA Performance Information

The local WIOA performance information service involves providing information, in usable and understandable formats and languages, about how the local area is performing on local performance accountability measures, as well as any additional performance information relating to the area's one-stop delivery system.46

The corresponding ASSET service is called Information on Local Area Performance.

Unemployment Insurance Information and Assistance

The unemployment insurance (UI) information and assistance service involves providing information and meaningful assistance to individuals seeking help with filing a claim for unemployment compensation.47 "Meaningful assistance" means the following:

  • staff providing the assistance are well-trained on the claims filing process and a claimant's rights and responsibilities;48
  • only merit staff (WI State employees) provide advice, or make decisions, that could affect a claimant's UI eligibility;49 and
  • the assistance must be provided within a reasonable time and may occur in-person, by phone, or via other technology.50

Note: If an individual in a one-stop center is referred to UI claims assistance via telephone, the phone number given must be to a line dedicated to serving one-stop customers in a timely manner; it cannot simply be for a general information/dial-in line with the state UI agency contact center where the individual is placed into a phone queue along with other claimants in the state.51 If the assistance is provided remotely using technology, it must be technology that enables trained staff to provide the assistance. Examples of technology that enables remote assistance include live web chat application, video conference applications, or other similar technology.52

The costs associated with providing this assistance may be paid for by the state's Unemployment Insurance program, the Wagner-Peyser Program (WIOA Title III), or the WIOA Adult Program or Dislocated Worker Program, or some combination thereof.53

DWD-DET requires all Adult Program and Dislocated Worker Program career planners to take the DET-UI Partner Certification Training: WIOA/WDB/Job Center. The training, prepared by DWD's Unemployment Insurance Division, can be accessed by state staff in Cornerstone. External, non-state staff access the training through the DWD Learning Center (instructions for external staff wishing to access the training can be found in the adjoining Resource Box). This requirement helps ensure that career planners are equipped to provide meaningful UI-related assistance when individuals need it; however, they must not provide advice that could affect a claimant's UI eligibility.54

The corresponding ASSET service is called Unemployment Insurance (UI) Claim Assistance.

Financial Aid Assistance for Training and Education

The financial aid assistance service involves providing information and/or resources about, or providing application assistance for, financial aid from non-WIOA sources to support the cost of training and education programs.55

The two corresponding ASSET services are called Financial Aid Information and Financial Aid Application Assistance. The former, which is not a participation-causing service, entails simply providing information regarding financial aid opportunities and the latter, a participation-causing service, actual assistance in applying for such aid.

Note: As of the posting of this policy for public comment, the corresponding ASSET service remains as a single service, with a change to the two services described above underway. Once the change is made, this note will be removed from the policy.




Direct Costs

Effective date: July 26, 2019

Direct costs are those costs that can be identified specifically with a particular final cost objective, such as a federal award, or other internally or externally funded activity, or that can be directly assigned to such activities relatively easily with a high degree of accuracy. DWD-DET interprets this definition to include training services, support services, and certain individualized career services where funding is provided directly to, or on behalf of, the participant. This excludes basic career services and costs associated with staff time.

2 CFR § 200.413(a)



In-Demand Occupation

Effective date: April 29, 2019

An "in-demand occupation" is:

a) an occupation in an industry sector that:

  • has substantial current or potential impact (including through jobs leading to economic self-sufficiency and opportunities for advancement) on the state, regional, or local economy, and
  • contributes to the growth or stability of other supporting businesses, or the growth of other industry sectors;

or

b) an occupation that currently has or is projected to have a number of positions (including positions leading to economic self-sufficiency and opportunities for advancement) in an industry sector so as to have a significant impact on the state, regional, or local economy.

The Wisconsin Governor's Council on Workforce Investment or local WDB determines if an industry sector or occupation is in-demand, using state and regional business and labor market projections, including the use of labor market information.

WIOA Sec. 3(23)



Nontraditional Employment

Effective date: August 18, 2021

Nontraditional employment refers to employment in an occupation or field of work in which individuals of one's own gender comprise less than 25 percent of the individuals employed in that occupation or field.

WIOA Sec. 3(37)



FoodShare Wisconsin

Effective date: August 20, 2018

"FoodShare Wisconsin" helps people with limited money buy food they need for good health. FoodShare recipients are people of all ages who work but have low incomes, are living on small or fixed incomes, or have no incomes because they have lost their job, are retired, or are disabled and not able to work. https://www.dhs.wisconsin.gov/foodshare/index.htm



Wisconsin Works

Effective date: August 20, 2018

"Wisconsin Works" (W-2) is a limited-time program that provides temporary cash assistance and case management services to low-income parents and pregnant women who engage in work activities. https://dcf.wisconsin.gov/w2/parents/w2