WIOA Title I-A & I-B Policy & Procedure Manual
Ch. 8) Adult and Dislocated Worker Programs

8.4 Career Services

8.4.1 Overview

Career services are one of the three types of services offered by the Adult Program and Dislocated Worker Program. The purpose of career services is to support and empower customers in making informed decisions based on economic demand and in achieving their employment and education goals.1

Career services must be provided through the one-stop delivery system.2 As outlined in sections 2.6 and 2.7, Memoranda of Understanding (MOUs) for each one-stop delivery system identify which one-stop partner(s) provide the various career services.3 Career services may be provided by any partner program.4 A local Workforce Development Board (WDB) may directly provide career services only with the written agreement of the local chief elected official and the governor.5

There are two categories of career services outlined in this section: basic career services and individualized career services.6 Basic career services are available to everyone who accesses the one-stop delivery system.7 Individualized career services are available for participants in the Adult Program and the Dislocated Worker Program; career planners tailor these services to best meet each participant's needs.8

There is no requirement to provide basic career services before providing individualized career services, as described in section Some individuals may only need basic career services while others may require individualized career services to obtain or retain employment.10