WIOA Title I-A & I-B Policy & Procedure Manual
Ch.2) The One-Stop (Job Center) Delivery System

2.7.3 Functions of the OSO

Effective date: October 1, 2020

Each OSO must coordinate the service delivery of required one-stop partners and service providers to ensure meaningful access to all programs through the one-stop delivery system.1

Local WDBs may establish additional roles for the OSO, including, but not limited to:

OSO functions must be clearly delineated in the contract agreement between the WDB and the contracted entity and must be adequately funded.

The OSO must not:

OSOs must disclose to the local WDB, in writing, any potential conflicts of interest arising from the relationships of the operators with particular training service providers or other service providers.4

OSOs must not establish practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services.5

OSOs must comply with federal regulations and procurement policies relating to the calculation and use of profits.6