2. Employment & Training
3. Partners
4. WIOA Title I-A & I-B
5. Policy & Procedure Manual
6. Chapter 2) The One-Stop (Job Center) Delivery System
7. 2.7 One-Stop Operators (OSOs)
8. 2.7.3 Functions of the OSO



WIOA Title I-A & I-B Policy & Procedure Manual
Ch.2) The One-Stop (Job Center) Delivery System

Table of Contents

2.7.3 Functions of the OSO

Effective date: October 1, 2020

Each OSO must coordinate the service delivery of required one-stop partners and service providers to ensure meaningful access to all programs through the one-stop delivery system.¹

Local WDBs may establish additional roles for the OSO, including, but not limited to:

• coordinating service providers within the Job Center and across the One-Stop Delivery System;
• being the primary provider of services within the Job Center;
• providing some of the services within the Job Center;
• coordinating service delivery in a multi-center area, which may include affiliate job centers;
• acting as the Job Center Complaint Coordinator;
• performing other designated functions related to Equal Opportunity and Civil Rights Compliance; or
• other allowable functions as determined by the local WDB.²

OSO functions must be clearly delineated in the contract agreement between the WDB and the contracted entity and must be adequately funded.

The OSO must not:

• convene system stakeholders to assist in the development of the local plan;
• prepare and submit local plans;
• be responsible for oversight of itself;
• manage or significantly participate in the competitive selection process for the OSO;
• select or terminate OSOs, or providers of career and/or youth services;
• negotiate local performance accountability measures; nor
• develop and submit budgets for activities of the local WDB.³

OSOs must disclose to the local WDB, in writing, any potential conflicts of interest arising from the relationships of the operators with particular training service providers or other service providers.⁴

OSOs must not establish practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services.⁵

OSOs must comply with federal regulations and procurement policies relating to the calculation and use of profits.⁶

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• ¹ 20 CFR § 678.305(d); 20 CFR § 678.620(a); 81 FR 55876
• ² 20 CFR § 678.620(a)
• ³ 20 CFR §678.620(b)(1)
• ⁴ 20 CFR § 678.600(e)(1)
• ⁵ 20 CFR § 678.600(e)(2)
• ⁶ 20 CFR § 678.600(e)(3)