WIOA Title I-A & I-B Policy & Procedure Manual Ch.2) The One-Stop (Job Center) Delivery System
2.7.3 Functions of the OSO
Effective date: October 1, 2020
Each OSO must coordinate the service delivery of required one-stop partners and service providers to ensure meaningful access to all programs through the one-stop delivery system.1
Local WDBs may establish additional roles for the OSO, including, but not limited to:
coordinating service providers within the Job Center and across the One-Stop Delivery System;
being the primary provider of services within the Job Center;
providing some of the services within the Job Center;
coordinating service delivery in a multi-center area, which may include affiliate job centers;
other allowable functions as determined by the local WDB.2
OSO functions must be clearly delineated in the contract agreement between the WDB and the contracted entity and must be adequately funded.
The OSO must not:
convene system stakeholders to assist in the development of the local plan;
prepare and submit local plans;
be responsible for oversight of itself;
manage or significantly participate in the competitive selection process for the OSO;
select or terminate OSOs, or providers of career and/or youth services;
negotiate local performance accountability measures; nor
develop and submit budgets for activities of the local WDB.3
OSOs must disclose to the local WDB, in writing, any potential conflicts of interest arising from the relationships of the operators with particular training service providers or other service providers.4
OSOs must not establish practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services.5
OSOs must comply with federal regulations and procurement policies relating to the calculation and use of profits.6