2.7 One-Stop Operators (OSOs) | 2.7.3 Functions of the OSO

2.7.3 Functions of the OSO

Effective date: October 1, 2020

Each OSO must coordinate the service delivery of required one-stop partners and service providers to ensure meaningful access to all programs through the one-stop delivery system.¹

Local WDBs may establish additional roles for the OSO, including, but not limited to:

coordinating service providers within the Job Center and across the One-Stop Delivery System;
being the primary provider of services within the Job Center;
providing some of the services within the Job Center;
coordinating service delivery in a multi-center area, which may include affiliate job centers;
acting as the Job Center Complaint Coordinator;
performing other designated functions related to Equal Opportunity and Civil Rights Compliance; or
other allowable functions as determined by the local WDB.²

OSO functions must be clearly delineated in the contract agreement between the WDB and the contracted entity and must be adequately funded.

The OSO must not:

convene system stakeholders to assist in the development of the local plan;
prepare and submit local plans;
be responsible for oversight of itself;
manage or significantly participate in the competitive selection process for the OSO;
select or terminate OSOs, or providers of career and/or youth services;
negotiate local performance accountability measures; nor
develop and submit budgets for activities of the local WDB.³

OSOs must disclose to the local WDB, in writing, any potential conflicts of interest arising from the relationships of the operators with particular training service providers or other service providers.⁴

OSOs must not establish practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services.⁵

OSOs must comply with federal regulations and procurement policies relating to the calculation and use of profits.⁶

¹ 20 CFR § 678.305(d); 20 CFR § 678.620(a); 81 FR 55876
² 20 CFR § 678.620(a)
³ 20 CFR §678.620(b)(1)
⁴ 20 CFR § 678.600(e)(1)
⁵ 20 CFR § 678.600(e)(2)
⁶ 20 CFR § 678.600(e)(3)