Frequently Asked Questions About Online Benefit Services

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1. Do I have to create a Logon?
Yes, to gain access to Wisconsin Unemployment Insurance (UI) online benefit services you will be required to create a Logon.

The unique logon that you create will be used to identify you when accessing online services; this information is confidential and should not be shared with others. Do not give your user name and password to ANYONE.
2. Can you walk me through the steps?
  1. Type into the internet browser: my.unemployment.wisconsin.gov
  2. Read and accept Terms and Conditions your password
  3. Create a username and password
  4. Logon to access online benefit services
3. Can I use the same logon as JCW/KIDS? Do I have to use it?
Yes, Job Center of Wisconsin (JCW) & Wisconsin Child Support Online Services (KIDS) agencies use a logon to access their online services that you can use to access UI online services too!

You don’t have to use it, but we recommend you logon using that existing logon if you already have one set up. Just for ease in remembering, but it is not required.

Note: If you shared a JCW/KIDS Logon with other people or if you disclosed your Logon with others in the past, please use a different logon so that others will not have access to your unemployment claim and records. Please be aware that you may be held responsible for claims filed by others without your permission if you share your access credentials with others. Do not share your logon with others!
4. What if I forget my Logon? Do I create a new one?
No, if you forget your logon do not create a new one. First, attempt to change them immediately following the instructions. Creating another logon will only delay your access to online services.

If you continue to have trouble contact the DWD IT Solutions Center as instructed. When calling, be sure to identify what services you are attempting to access. (ex. UI, JCW, KIDS, etc)
5. Can I login using my Social Security Number(SSN) and Personal Identification Number (PIN)?
No, your Social Security Number (SSN) and Personal Identification Number (PIN) are no longer used to access online services.
6. Why am I required to enter my personal information?
Your personal information is needed to verify your identity and allow you to access our online services. Your social security number, first name, last name, date of birth and gender or Wisconsin’s driver’s license number, if you have one are required.
7. Why do I have to enter my personal information again?
You will be required to enter your personal information again, after prior authorization, if you had a change in your personal information, changed your password or forgot your user name or password. These steps are taken in an effort to protect your personal information.
8. What is Wisconsin Job Service Registration?
As a claimant; you could be directed by UI to register for work with Wisconsin Job Service.

To register you need to do the following three steps on the Job Center of Wisconsin website:
  1. Setting up a Logon Profile or you can logon using your UI username/password
  2. Registering for services (including SSN), and
  3. Complete a résumé.
Once you are fully registered with Job Service, you will receive an e-mail confirmation, as long as you provided a valid email address.

If you have questions or need help, please visit your local job center (http://JobCenterofWisconsin.com/directory) or contact Job Service at 1-888-258-9966.
9. Having trouble authorizing for UI online services?
If you are having trouble authorizing for UI services, verify your information is entered and formatted correctly. If your last name is long or hyphenated; please enter your name as it appears on your Wisconsin driver’s license, if you have one. Also, make sure the Date of Birth field is formatted using slashes (ex. 10/12/1982).

If you continue to have trouble, call the help center at 414-435-7069 during business hours. Your user name must be given to our staff if you call for help, but your password is confidential and should not be shared.
10. Having trouble viewing a link?
If you are having trouble viewing links once you are authorized for online services. You can try to clear cache and cookies; then restart your PC in an effort to view them. If still having trouble call the help center at 414-435-7069 during business hours.
11. Can online users still access telephone services for UI?
We encourage you to access your claim information online, it's fast, secure and mobile friendly.

For help using online services call 414-435-7069 during business hours.
12. Where do I find work search forms?
When filing your weekly claim online, you will enter four work search actions online to complete the claim. The department will keep copies of the work search actions submitted when you file online.

If you are required to look for work, you can keep track of your work search actions throughout the week by documenting them on the work search log. A Work Search log can be printed from our website at http://dwd.wisconsin.gov/dwd/forms/ui/ucb_12_e.htm.
13. Can I file an Appeal using UI online services?
Yes, you can file an appeal online at http://my.unemployment.wisconsin.gov.
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