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Future Opportunities

Use your customer service experience to help people filing for unemployment benefits

Unemployment Benefits Specialist (Adjudicator)

Our Unemployment Benefits Specialists investigate claims and interview people filing for unemployment and employers over the phone. They apply laws and policies to make formal, written determinations.

If you are a good communicator who is especially good at clear and concise writing, and are good at analyzing information and rules, this is a great job for you. If you have previous experience investigating and/or interviewing, that's even better!

Questions may be directed to Erika Ryerson at EJRjobs@dwd.wisconsin.gov


Unemployment Customer Service Agent (Claims Specialist)

Our Unemployment Customer Service Agents collect and verify the information in unemployment claims, and provide technical assistance to customers. Spanish bilingual skills are a plus.

If you are a great communicator with good analytical skills, this is a great job for you!

Questions may be directed to Erika Ryerson at EJRjobs@dwd.wisconsin.gov

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