DWD logo

Tony Evers, Governor
Amy Pechacek, Secretary-designee

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
Email: sec@dwd.wisconsin.gov


FOR IMMEDIATE RELEASE
Friday, Sept. 24, 2021
CONTACT: DWD Communications, 608-266-2722
CommunicationsOffice@dwd.wisconsin.gov

DWD Launches Chatbot on JobCenterOfWisconsin.Com

MADISON – The Department of Workforce Development (DWD) has launched its latest customer service enhancement for job seekers, a chatbot named Mattie Moo on JobCenterOfWisconsin.com.

The chatbot, in the form of a friendly cow icon, allows job seekers to click and receive answers to many questions commonly asked by DWD customers. Developed under a partnership with Google using the Google chatbot platform, Mattie is able to direct customers to the right location/resource without needing to contact staff for assistance. Over time, Mattie will get even smarter as she leverages machine learning from previous interactions with customers and DWD staff expand her repertoire. Mattie Moo's purpose is to improve the ability of DWD customers to engage with the services that will benefit them.

"DWD is in the business of serving as many Wisconsinites as it can so that the people can achieve job security and career success," DWD Secretary-designee Amy Pechacek said. "The addition of Mattie Moo will guide job seekers to the resources they need."

Mattie Moo can guide and direct people to resources related to:

The listed are only a few of the resources Mattie Moo can guide people to. To check out Mattie Moo, visit: JobCenterOfWisconsin.com.


ABOUT DWD

Wisconsin's Department of Workforce Development efficiently delivers effective and inclusive services to meet Wisconsin's diverse workforce needs now and for the future. The department advocates for and invests in the protection and economic advancement of all Wisconsin workers, employers and job seekers through six divisions – Employment and Training, Vocational Rehabilitation, Unemployment Insurance, Equal Rights, Worker's Compensation and Administrative Services. To keep up with DWD announcements and information, sign up for news releases here and follow us on Facebook, Twitter, LinkedIn and Instagram.