DWD logo

Scott Walker, Governor
Raymond Allen, Secretary

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
Email: sec@dwd.wisconsin.gov

Monday, May 8, 2017
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/news/
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce

DWD Retires Part of Automated Telephone System to File UI Claims May 24, Emphasizes Convenience of Free, Online Services

MADISON – Starting May 24, 2017, the Wisconsin Department of Workforce Development will retire part of a 1990's-era automated telephone system to file Unemployment Insurance (UI) claims, shifting virtually all filing of initial UI claims online using a computer, tablet or smart phone. Claimants can call UI help center staff for guidance in using the online process or, if they are unable to use online services, staff will file the claim over the phone.

Weekly claims will still be accepted through the automated phone system until the weekly phone system is retired in a future phase. In 2017, approximately 81 percent of all initial and weekly claims already are filed online.

"As a substantial majority of all UI claimants already file using our free, fast and easy online system, we will be working to support a smooth transition for the small number or claimants who still file initial claims by phone," DWD Secretary Ray Allen said. "By transitioning more users to the online system, our staff can provide even better customer care to Wisconsinites by more effectively and efficiently processing claims."

In addition to providing additional training to UI help center staff, DWD has cross-trained DWD staff who work in the state's Job Centers and is communicating the upcoming changes to Wisconsin's network of over 450 public library locations in communities across Wisconsin to help those without a personal computer or mobile device file their claims.

DWD began notifying claimants in late 2016 of plans to retire the 1990's-era automated phone system with messages on the phone system, online and through direct mailings. In 2016, over 90 percent of all UI claimants had an active UI online account.

Secretary Allen noted the online claim filing services offer several advantages over the automated telephone system, such as:

Additionally, customers can quickly access account information, such as:

To file an unemployment claim or seek answers to claims questions online, UI customers can log on to my.unemployment.wisconsin.gov and create a username and password.