DWD logo

Scott Walker, Governor
Reginald J. Newson, Secretary

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
Email: sec@dwd.wisconsin.gov

Monday, March 2, 2015
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/dwd/news.htm
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce

DWD to Launch Enhanced Re-employment Services System

MADISON – As part of ongoing efforts to help Unemployment Insurance (UI) claimants return to work quickly, the Department of Workforce Development (DWD) this month will launch significant improvements to its federally mandated Re-employment Services (RES) System.

Highlights of the changes, which will be phased starting March 7 for all UI claimants who are required to search for work, include:

DWD has delivered the federally mandated RES program at local Job Centers or partner locations since the 1990s as an "early intervention" process to help facilitate a quick return to employment. DWD currently requires all UI claimants with work-search requirements to complete RES services, which includes mandatory in-person sessions that are assigned to individual claimants based on session availability, but sometimes must adjust this requirement if session capacity is limited.

"DWD supports new employment goals for UI claimants from the moment they file for the first time for Unemployment Insurance, until they are back to work using the assistance from the JobCenterofWisconsin.com, Wisconsin Job Service locations, and workforce partners," Secretary Reggie Newson said. "These online enhancements will improve customer service and flexibility, while also making sure we target the appropriate tools to UI claimants who are required to search for work."

UI claimants who are required to search for work will receive email notifications reminding them of the need to complete RES requirements. The online workshops will be accessible through JobCenterofWisconsin.com, which all claimants with work-search requirements already must register on, build a resume.

Wisconsin Job Service staff are being trained to deliver phone and in-person assistance to RES participants on navigating the system, and additional training is being made available to regional partners including workforce boards. Alternate RES support will be available for individuals with certain barriers.

The enhanced RES system is part of DWD's ongoing efforts to help UI claimants move to new employment more quickly through self-service. Last fall, DWD rolled out dramatic improvements to its online UI system to receive initial claims and provide information in response to Internet-based claim inquiries.

Key Highlights of New Reemployment Services (RES) System

Current Features

New Features (post-March 7)


Can only deliver RES sessions and workshops in person at nearest Job Center location.


Initial RES sessions will be completed online.  Local Job Centers will maintain capacity for in-person sessions for individuals who require intensive services.



All RES participants served through one-size-fits-all approach, not based on individual level of need.



Service levels will be targeted based on the individual needs of UI claimants and will include on-line RES workshops ranging from resume-building to interview preparation.



Unable to reach all RES participants during times when capacity is reached.



DWD can deliver RES services to all Wisconsin UI claimants who are required to search for work.



JCW schedules UI claimants identified for RES services for mandatory in-person sessions



UI claimants can schedule in-person sessions online based on their availability.


RES participants complete orientation and assessment instrument online. DWD collects the data but cannot fully apply the data to determine service level.


RES participants complete an online orientation and assessment.  The results are analyzed and additional RES services are specialized to meet the needs of the individual UI claimant.


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