Scott Walker, Governor
Reginald J. Newson, Secretary
Department of Workforce Development
201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
FOR IMMEDIATE RELEASE
Monday, December 22, 2014
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/dwd/news.htm
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce
DWD Reminds UI Claimants to File Using Improved Online System
Seasonal filing increases in cold-weather states beginning late fall through winter, including holiday weeks
MADISON – The Department of Workforce Development (DWD) is reminding Unemployment Insurance (UI) claimants about the advantages of filing initial and weekly claims through the agency's improved online system.
Claimants who file online can avoid wait times associated with filing by telephone during the seasonal increase in filing activity that Wisconsin and other cold-weather states experience during the late fall and first half of winter, including holiday weeks.
DWD encourages claimants who file initial claims online to take advantage of several improvements that were rolled out this fall:
- Added features to allow most initial claims to be completed online without the assistance of a claims specialist. Claimants also can save their work and finish their claim at a later time.
- A new employer search that makes it easier for claimants to add employer information to their claim.
- Enhanced search capability for claimants to select specific occupations.
- Online fact-finding capability to resolve certain eligibility questions online quickly, reducing the need to mail paper questionnaires to a claimant to complete by hand and mail back.
- User-friendly assistance for new claimants who are unfamiliar with the online system.
Those who file weekly claims online also have access to additional features, such as:
- Viewable, printer-friendly UI payment history with the ability to select a specific time period for review and print.
- Additional details of UI benefits paid, monetary issues, eligibility determinations and appeal information.
- An enhanced online UI benefits calculator with expanded functionality to provide more precise calculations for partial and full-time wages.
While DWD's telephone-based automated filing system will continue to operate for claimants who prefer to file initial and weekly claims by phone, DWD advises claimants that phone-based wait times are generally longer during peak volume hours, particularly during weeks with holidays. Claimants can avoid potential long waits on hold by filing online at: http://dwd.wi.gov/uiben/online/