Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784

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Scott Walker, Governor
Reginald J. Newson, Secretary

Tuesday, September 2, 2014
CONTACT: DWD Communications, 608-266-2722
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DWD Announces Additional Steps to Enhance UI Program Integrity

Starting Sept. 10, claimants who file online must enter weekly work search data into expanded online system

MADISON – As part of ongoing efforts to strengthen the integrity of the state's Unemployment Insurance (UI) program, the Department of Workforce Development (DWD) is updating its online system for claimants who choose to file their weekly UI claims through the Internet. The following changes take effect the evening of Wednesday, September 10, 2014:

"In Wisconsin we are committed to administering Wisconsin’s Unemployment Insurance system in the most effective and responsible way possible," Secretary Reggie Newson said. "As part of this commitment, we are expanding our online functionality for those who file weekly claims through the Internet and certify they have performed their legally required work search."

As DWD periodically reviews claimant weekly work search activity to fulfill legal requirements, UI staff can expedite the review process when work search data is stored and accessible online. Currently, claimants must mail in or fax hard copies of work search logs when requested by UI staff, which adds time to the review process and can lead to payment delays when hand-written logs are difficult to read or incomplete.

DWD's telephone-based automated weekly claim filing system will continue to operate as normal for those who choose to file by phone. Claimants who use the phone-based claim filing system must keep records of weekly work search information for the legally required one year retention period. DWD requests copies of the records when they conduct audits of claimants' weekly work searches, which is required by law.

DWD is updating its claimant handbook, online messages and automated phone systems to inform claimants of the upcoming changes to the online system, and has trained its Call Center and other support staff to help claimants who request assistance in completing the online work search logs.

DWD advises claimants who file online to have their work-search information ready when they file their weekly claims on or after September 10, 2014.

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