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From: Knuth, David - DWD
Sent: Tuesday, January, 3 2023
Dear Service Provider,
This communication has only been sent to the Service Provider Main Contact and contains important information about the DVR Service Agreement Waitlist Requirement.
Please share this communication with staff responsible for managing your DVR Service Agreement and Service Provider Portal Account.
Happy 2023! DVR values the important and continued partnership in serving DVR consumers. To allow consumers to select a DVR Service Provider for services, it is important to have up to date information about Service Provider capacity. DVR is sending this reminder to share additional information about the use of the DVR Service Provider Portal. Please review the details below.
Effective July 1, 2022-June 30, 2024, and included in the DVR Statewide Service Agreement (Agreement), there are defined and established policies for DVR Service Providers to follow when they identify a statewide service interruption and/or a service waitlist.
On November 1, 2022, DVR implemented a mechanism to track DVR Service Provider wait lists in the DVR Service Provider Portal, provided a recorded training and released a process and responsibilities document: Service Interruption and Service Waitlist Information for DVR staff and Statewide Service Providers.
A service waitlist is defined as a statewide service interruption lasting more than 30 calendar days, or when a Service Provider is unable to initiate a service(s) within 30 calendar days of receiving a DVR service authorization. This designation is used to track and address Service Provider interruptions for a longer timeframe that may impact DVR consumer progress and informed choice.
The portal enhancement was implemented November 1, 2022, so that Service Providers who could not initiate a DVR authorized service by December 1, 2022, would identify their policy and identify which DVR consumers were impacted so that DVR staff could guide consumers in making and an informed choice about selection of a Service Provider.
Many Service Providers are in non-compliance with the service waitlist policies defined in the Agreement. Service Providers have been informing consumers and guardians that they have an "unofficial" waitlist or cannot provide the service authorized but have not identified a wait list in the DVR Service Provider Portal.
DVR will conduct a thorough review in January 2023 and provide a written notice to any Service Provider not abiding by the wait list policy included in the Agreement.
If you have any questions or issues related to the functioning of the DVR Service Provider Portal, please email your questions to: Jennifer.Wendlandt@dwd.wisconsin.gov.
If you have questions about the DVR Statewide Service Agreement, please reach out to: David.Knuth@dwd.wisconsin.gov.
Please note that this communication has been sent to all DVR Service Providers and may not apply to your agency if your agency does not currently have a waitlist (as defined by the Agreement) or has a waitlist but has already completed the requirements detailed in this communication.
DVR Contract Specialist