Outdated or Unsupported Browser Detected
DWD's website uses the latest technology. This makes our site faster and easier to use across all devices. Unfortunatley, your browser is out of date and is not supported. An update is not required, but it is strongly recommended to improve your browsing experience. To update Internet Explorer to Microsoft Edge visit their website.

Wait List Recording

From: Knuth, David - DWD
Sent: Wednesday, October 25, 2022

Dear Service Provider,

The following communication has only been sent to the Service Provider Main Contact and contains important information about the 2022-2024 DVR Service Agreement.

Please share this communication with staff responsible for managing your DVR Service Agreement and Services Provider Portal Account.

Update: Wait List Portal Recording Now Available

What is the change?

DVR is implementing a mechanism to track statewide service provider wait lists.

An announcement was sent out to DVR staff and Statewide service providers previously. Please review this resource before viewing the presentation for your designated role. The document can be found: Service Interruption and Service Waitlist Information for DVR staff and Statewide Service Providers.

There are now two recorded presentations and demonstration of the new enhancement and related tools available:

Effective Date:

Please review the process document and recording for your respective position by November 1.

Why is this change being made?

Effective July 1, 2022-June 30, 2024, included in the DVR Statewide Service Agreement, there are defined and established policies for providers to follow when they identify a statewide service interruption and/or a service waitlist.

Use of an automated tracking system will provide information for DVR staff and DVR service providers. The system will allow for accurate and efficient means to share waiting list with consumers.

What are the changes

The informational document defines terms used in the DVR service agreement for service interruptions and wait lists and establishes responsibilities and procedures.

Some highlights:

Each impacted service in a county is identified as a separate wait list. It is important that the county is correctly identified in the IRIS case file.
Service Providers must share their policies for addressing the wait list with DVR and to identify start and end dates for the most updated information to display.
DVR staff will be alerted when creating a purchase order for a waitlisted service and be able to track impacted consumers.
DVR consumers will be provided with options to select a vendor without a wait list.

Thank you,

David Knuth
Contract Specialist