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From: Knuth, David - DWD
Sent: Wednesday, October 25, 2022
Dear Service Provider,
The following communication has only been sent to the Service Provider Main Contact and contains important information about the 2022-2024 DVR Service Agreement.
Please share this communication with staff responsible for managing your DVR Service Agreement and Services Provider Portal Account.
DVR is implementing a mechanism to track statewide service provider wait lists.
An announcement was sent out to DVR staff and Statewide service providers previously. Please review this resource before viewing the presentation for your designated role. The document can be found: Service Interruption and Service Waitlist Information for DVR staff and Statewide Service Providers.
There are now two recorded presentations and demonstration of the new enhancement and related tools available:
Please review the process document and recording for your respective position by November 1.
Effective July 1, 2022-June 30, 2024, included in the DVR Statewide Service Agreement, there are defined and established policies for providers to follow when they identify a statewide service interruption and/or a service waitlist.
Use of an automated tracking system will provide information for DVR staff and DVR service providers. The system will allow for accurate and efficient means to share waiting list with consumers.
The informational document defines terms used in the DVR service agreement for service interruptions and wait lists and establishes responsibilities and procedures.