DVR Service Agreement Update

From: Knuth, David - DWD
Sent: Tuesday, April 26, 2022

Dear Service Provider,

This communication has only been sent to the Service Provider Main Contact and contains important information about the 2022-2024 DVR Service Agreement term (Effective 07/01/2022 through 06/30/2024).

Please share with staff that are responsible for managing your agency's DVR Service Provider Portal Account and DVR Service Agreement (Agreement).

DWD/DVR is in the process of finalizing the 2022-2024 Agreement and renewal process for existing DVR Service Providers. DVR is working to have this process in place and communicated to all DVR Service Provider Main Contacts within the next several weeks.

Please do not submit an Agreement for the upcoming term at this time. Any Agreement that is submitted to DVR until further notice, will be denied, and Service Providers will be required to submit a new Agreement once the 2022-2024 Agreement is in place.

If you are interested in entering into the 2022-2024 Agreement, you are encouraged to begin working on the following 2022-2024 Agreement prerequisites:

DVR Service Provider Portal Updates:

Select your Federal Tax Classification (recently added to the portal) (Details Tab).
Review/update Counties/Communities Served (Details Tab).
Update/Inactivate Service Locations and include at least one Service Location per County served (Service Locations Tab).
Update/Review All Active Personnel Profiles (Personnel Tab):
- Locations Served.
- Employment Type (FT/PT).
- Services Provided.
- Specialized training, certification and/or credential(s).
Enter Effective End Dates for inactive Personnel and Subcontractors (Personnel and Subcontractor Tabs).

Criminal Background Checks (CBC):

Service Providers will be required to obtain a criminal history search from the records maintained by the Wisconsin Department of Justice for all Service Provider personnel and/or subcontractors.

Non-Wisconsin residents (current or within the last 5 years): Service Providers should obtain from any state or other United States jurisdiction in which those persons are residents or were residents, a criminal history search substantially similar to the search conducted by the Wisconsin Department of Justice.
Only CBC’s completed in 2022 or December 2021 will be accepted.

Information on how to obtain a criminal history search from the records maintained by the Wisconsin Department of Justice is located at: https://www.doj.state.wi.us/dles/cib/cib-frequently-asked-questions
Service Providers must also review the Wisconsin Sex Offender Registry for all Service Provider Personnel or subcontractors: http://offender.doc.state.wi.us/public/home/jsp
All personnel and subcontractor's portal accounts must be updated in the DVR Service Provider Portal to reflect the updated CBC date.
Service Providers are not required to send copies of CBC reports to DVR if the reports contain no findings. If a CBC report contains a criminal conviction, Service Providers must determine whether a crime is considered substantially related, per DVR’s Criminal Background Check Policy (https://dwd.wisconsin.gov/dvr/service-providers/agreement-references/criminal_background_policy.pdf), a copy of the report should be sent to the DVR Contract Specialist.
Service Providers must keep all criminal background checks on file for three (3) years from the Agreement end date.

Ethics Training Requirement:
Personnel and/or subcontractors listed in the DVR Service Provider Portal must complete an Ethics training every five years.

For example, active personnel with an Ethics training completion date of 04/15/2017 or older, will be required to complete a new Ethics training.

Service Providers must ensure that each personnel's and/or subcontractor's Ethics training completion date remains in compliance throughout the Agreement term.

Ethics Training Criteria:
https://dwd.wisconsin.gov/dvr/service-providers/training/

Security Awareness Training:
The DVR IT Security Training will be updated in the coming weeks. No action is required at this time for existing personnel and/or subcontractors. New personnel and/or subcontractors added to the DVR Service Provider Portal by your agency should continue to complete the training available at: https://media.wisconsin.gov/elearning/ext/sec_awareness/2021/dvr/story_html5.html.

DVR Statewide Service Provider Training:
No action is required at this time for existing personnel and/or subcontractors. New personnel and/or subcontractors added to your DVR Service Provider Portal Account should continue to complete the training available at: https://dwd.wisconsin.gov/dvr/service-providers/training/

DVR Technical Specifications & Statewide Service Fee Structure:
Recorded presentations explaining the changes to the DVR Technical Specifications will be posted in the coming weeks with an FAQ session to follow.

Final versions of the DVR Technical Specifications will also be made available at this time.

More information will be emailed to all DVR Service Provider Main Contacts in the coming weeks regarding the 2022-2024 Agreement, Agreement renewal process, and DVR Technical Specification/Fee Structure updates.

If you have any questions, please contact David Knuth, DVR Contract Specialist.

Thank you for your continued partnership.

David Knuth
DVR Contract Specialist