IT Service Desk Technician



IT Service Desk Technicians provide technical assistance to computer users. They answer questions or resolve computer problems and may provide assistance concerning the use of computer hardware and software.

Training at a glance

  • Time to Complete: Approx. 1 year
  • On the job time: 2000 hours
  • Related Instruction Time: 144 hours
  • Additional Training: Complete CompTia A+ certification and Transition to Trainer.

Wisconsin Employment Outlook & Wages*

  • Job Outlook through 2026 in Wisconsin: +12.2%
  • Experienced Level Salary: $60,012

More Information on: Skills, Education, Tools, and Workplace Conditions


 * Wisconsin Long Term Occupation Employment Projections, 2016-2026 (Statewide). Office of Economic Advisors, WI Department of Workforce Development, December 2018. & US Bureau of Labor Statistics: Occupational Employment Statistics, estimates May 2017. Reports can be viewed on DWD's premiere source for Labor Market Information, WisConomy.com.

* * Average (mean) annual salary earned by the upper two-thirds of all workers in the selected location, occupation, and industry. Actual salaries will vary by employer and other factors.