Program Details

Customer Relationship Professional
https://www.mstc.edu/programs/customer-relationship-professional
Mid-State Technical College
The only program of its kind in the Wisconsin Technical College System, Mid-State s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills. Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Show More

This program is offered

No application deadline

Document 1

The Customer Relationship Professional Technical diploma is fully embedded into Office Support Specialist Technical Diploma and the Administrative Professional Associate Degree.
Career Services at Mid-State provides personalized career planning services that connect education and the world of work for Mid-State students and alumni. Contact us to learn more about the many ways we can support you along your career journey, including: One-on-one career coaching Job search preparation Résumé development Cover letter writing Interviewing strategies Mock interviews Job-seeking assistance How to start your new job LinkedIn profile creation Career assessments
Mid-State aims to offer several approaches to tutoring to ensure that students have options that fit their learning needs including lab-based, one-one-one, group, and online. Tutoring services are no cost to currently enrolled students.

Refunds are issued per the official refund schedule available at any Student Services Information Center. Refund amounts are determined by the Wisconsin Technical College System (WTCS) Refund Policy and federal financial aid regulations. Refunds will be issued to the student unless a documented third-party sponsorship or contract exists. In such cases the refund will be returned to the sponsor or contracting party.

Program Enrollments and Completions
53
30
22 (76%)
22 (100%)
Employment Outcomes (Completions Only)
12 (55%)
$9,323
$9,463
7 (30%)
$8,305

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.


Trina.Kloehn@mstc.edu

Patti.Lloyd@mstc.edu

Not Provided

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