Program Details
Broadband Customer Service Specialist
Northwood Technical College
Northwood Tech is NO LONGER ADMITTING to this Pathway Certificate. Training is now only available through our Continuing Education Department
As a Broadband Customer Service Specialist, you ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and provide help desk technical support.
The Broadband Academy is developed into three levels. Students of the Academy can opt to complete 1, 2 or all 3 levels allowing them to build and advance their career. The Broadband Academy s a la carte option and possible Credit for Prior Learning also adds to the program s flexibility. This certificate is Broadband Service Level 1.
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Complete Application Form
This program is offered
No set application deadline.
October 1 is the date WITC begins taking applications for the following fall term. February 1 is the date for the following spring term, and July 1 for the following summer term.
District residents who apply on or before the following dates shall have admission priority. For programs commencing any time during the fall semester, the preceding January 1. For programs commencing any time during the spring semester, the preceding May 1. For programs commencing any time during the summer semester, the preceding October 1. After the dates specified above, district residents shall have priority equal to non-district state residents for admission to programs.
For more information about "career pathways" visit https://dwd.wisconsin.gov/career-pathways
The Broadband Customer Service Specialist Pathway Certificate ladders all 6 credits into the Broadband Internet Technician Technical Diploma (One Year) program. (WITC is currently not admitting into the Broadband Internet Technician program.)
Employment Services available to College students and graduates include: Electronic postings of all current openings listed with Employment Services are located on Wisconsin TechConnect, work-study positions within WITC are mailed/e-mailed to eligible students, Salary and placement information of WITC graduates are posted on the WITC Web site on each program page, resumé assistance - staff are available to assist with resumés, cover letters, etc. (check with Student Services), seminars/workshops held on campus (including interview preparation), and job fairs held on campus.
The Academic Support Center (ASC) is located at each campus. Community members and students are encouraged to meet with an ASC instructor to create a personalized success plan. Services include: GED/HSED preparation, college preparation coursework, academic support within the classroom, foundational skill building classes in math/writing/reading, test taking and study skills strategies, critical thinking skills, basic computer skills, learning styles inventory, free peer tutoring, workshops focused on student learning, math and writing labs, academic coaching: individual one on one support, and English Language Learner (ELL) classes.
Students are responsible for a percentage of tuition and fees as determined by the WTCS Tuition and Fee Refund Policy when a class is dropped after the date classes start (regardless if the student ever attended). Refunds are calculated from the date the student formally notifies the Student Services office of their intent to drop a class or completely withdraws. Students must complete a drop form or drop classes online through MyWITC.
Refer to the Student Handbook for specific details.
bj.williams@northwoodtech.edu
Donna.Jones-Ilsley@northwoodtech.edu
Not Provided
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