Program Details

Customer Sales and Service
https://www.cvtc.edu/
Chippewa Valley Technical College
The one-semester Customer Sales and Service Pathway certificate prepares students for entry level customer service, sales and retail positions. Within this semester, the framework for customer service is learned through content to include: professional communications, the use of customer service tools and technology, effective writing through various channels and the basics of customer service strategy.

This program is offered

Before the first day of classes.
Part of a career pathway, the Customer Sales & Service technical diploma credits apply toward the Marketing associate degree if you choose to continue your education.
WI TechConnect is CVTC’s online job board where employers advertise their part-time, full-time and internship opportunities for technical college students, both current and alumni. Students can post their resume, create an e-folio, access resources regarding your job search, and learn about upcoming career fair events happening at various CVTC campuses.
Academic support, such as peer tutoring, live help tutoring/virtual, and writing lab services available through our Academic Development and Services department.

Refunds are issues to students because of a credit balance due to overpayment by a student on their account, withdrawal during the refund period at the start of the semester, or excess financial aid funds applied to the student's account. Any subsequent charges posted to the student's account after a refund is issued will be due and payable by the student before registration for the next semester.

Program Enrollments and Completions
19
19
19 (100%)
19 (100%)
Employment Outcomes (Completions Only)
5 (18%)
$7,345
$4,378
1 (4%)
$8,790

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.


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studentcentral@cvtc.edu

Not Provided

Not Provided

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