Program Details

Customer Service Specialist
https://www.northwoodtech.edu/academic-programs/degree-programs-and-certificates/customer-service
Northwood Technical College - Local Programs
01/12/2023
Customer service specialists are in high demand in every organization. The ability to communicate clearly, listen effectively and provide exceptional customer service are essential skills for these positions. The Customer Service Specialist Certificate prepares you to serve a diverse customer base in business. NOTE: This certificate will be modified from 15 credits to 14 credits for fall 2023. Please refer to the program webpage for details The Customer Service Specialist certificate will prepare you to: 1. Communicate clearly in a professional manner 2. Provide ethical service to a diverse customer base 3. Demonstrate effective listening skills 4. Use appropriate technology (software and equipment) for customer service tasks 5. Align products and services to customer needs Show More

Complete the Online application. When completing the Online application, select the Customer Service Specialist program from the program of choice dropdown list.

This program is offered

No set application deadline. October 1 is the date Northwood Tech begins taking applications for the following fall term. February 1 is the date for the following spring term, and July 1 for the following summer term. District residents who apply on or before the following dates shall have admission priority. For programs commencing any time during the fall semester, the preceding January 1. For programs commencing any time during the spring semester, the preceding May 1. For programs commencing any time during the summer semester, the preceding October 1. After the dates specified above, district residents shall have priority equal to non-district state residents for admission to programs.
As of fall 2023, 14 credits will ladder into the Business Management-Marketing Emphasis (ME) program, of which three would count as elective credits.
Employment Services available to College students and graduates include: Electronic postings of all current openings listed with Employment Services are located on Wisconsin TechConnect, work-study positions within Northwood Tech are mailed/e-mailed to eligible students, Salary and placement information Northwood Tech dates are posted on the Northwood Tech Web site on each program page, resumé assistance - staff are available to assist with resumés, cover letters, etc. (check with Student Services), seminars/workshops held on campus (including interview preparation), and job fairs held on campus.
The Academic Support Center (ASC) is located at each campus. Community members and students are encouraged to meet with an ASC instructor to create a personalized success plan. Services include: GED/HSED preparation, college preparation coursework, academic support within the classroom, foundational skill building classes in math/writing/reading, test taking and study skills strategies, critical thinking skills, basic computer skills, learning styles inventory, free peer tutoring, workshops focused on student learning, math and writing labs, academic coaching: individual one on one support, and English Language Learner (ELL) classes.

Tuition is an estimate and does not include any miscellaneous fees for various courses, books, or supplies. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
Students are responsible for a percentage of tuition and fees as determined by the WTCS Tuition and Fee Refund Policy when a class is dropped after the date classes start (regardless if the student ever attended). Refunds are calculated from the date the student formally notifies the Student Services office of their intent to drop a class or completely withdraws. Students must complete a drop form or drop classes online through MyNorthwoodTech. Refer to the Student Handbook for specifics.

Program Enrollments and Completions
1
N/A
N/A (0%)
N/A (0%)
Employment Outcomes (Completions Only)
N/A (0%)
N/A
N/A
N/A (0%)
N/A

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.


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Not Provided

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