Program Details

IT - Help Desk Support Specialist
https://www.morainepark.edu/academics/programs/information-technology-help-desk-support-specialist/
Moraine Park Technical College
About the Program The Information Technology Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills. What You'll Learn Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation. The courses in this technical diploma transfer into the Information Technology - Technical Support Specialist associate of applied science degree. Show More

This program is offered

Program applications are accepted until a week prior to the start of each semester. There are some exceptions for programs or certificates that begin mid-semester. Some high-demand/limited-enrollment programs reach capacity based on the number of students who complete admission. Applicants are accepted into limited-enrollment programs on a first-come, first-served basis and are admitted from program waitlists as space becomes available.
All courses directly transfer to the Information Technology - Technical Support Specialist Associate Degree.
Advisory board committee members from area businesses provide guidance and direction on curriculum and program outcomes.
Moraine Park offers Employment Services and Career Services to students.
Tutoring is available online and face to face for our students.

Additional fees will include books and supplies/materials. Please refer to Tuition & Fee Information for additional enrollment fee information: https://catalog.morainepark.edu/admissions-registration/tuition-fee-information/
Moraine Park's Payment, Withdrawal and Refund Overview https://catalog.morainepark.edu/admissions-registration/

Program Enrollments and Completions
94
39
19 (48%)
19 (100%)
Employment Outcomes (Completions Only)
8 (31%)
$9,540
$8,826
2 (8%)
$9,077

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.



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recruitment@morainepark.edu

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