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Lodging Management

Industry mentors are trained to teach youth apprentices the skills and knowledge needed to find entry level employment in the lodging industry.

Youth apprentices rotate through four training areas at the worksite and take related classroom instruction at the local high school, technical college, through internet-based instruction, or at the worksite.

The Lodging Management program has two options available. The one-year option includes two semesters of classroom instruction which support a minimum of 450 work hours. The two-year option includes four semesters of classroom instruction, which support 900 work hours.

Related Instruction Requirements

Lodging Management related instruction focuses on:

YEAR ONE:

• Overview of Lodging Management
  Introduction to the industry operations that contribute to the success of the lodging property including: Organization and Structure, Guest Service, and a Careers Unit.
• The Front Office
  Areas of concentration include Guest Cycle, Telecommunications, Reservations, Registration, Check-Out, and The Night Audit.
• Housekeeping
  Housekeeping Management, Inventory, Guestroom Cleaning, Laundry Management, Carpet Construction, and Maintenance are taught. Safety, Chemical Use, and Security Management are stressed in every unit - however, they receive special emphasis in this unit.

YEAR TWO:

• Leadership and Management
  Leadership and Management, Communication Skills, Team Building, and Career Development instruction are included.
• Marketing and Sales
  Areas of instruction include Marketing and Sales, Marketing Plan, The Sales Office, Banquet and Meeting Room Sales, Selling is Everyone's Job, and Telephone Sales.
• Food and Beverage Service
  Students will learn about Hotels and the Food Service Industry, The Menu, Dining Room Service, Casual/Theme Restaurants, Banquets and Catered Events, and Room Service.

Skill Certificate and Advanced Standing

After successful completion of the requirements for a high school diploma and the school-based and work-based requirements for the Lodging Management Youth Apprenticeship, the students receive a Certificate of Occupational Proficiency from the Department of Workforce Development. Students who pass the national exams at the end of each year will also receive a National Certificate of Achievement. Future employers and college admissions officers will recognize this credential as evidence of the student's preparation for hospitality success.

Downloadable Documents

Skills Standards Checklist
Order Form from Dept. of Administration Document Sales Unit

Additional Links:

Educational Institute of American Hotel and Lodging (AHLA)